IT Systems Administrator (Microsoft 365 & Intune)

Brand Overview

maurices is a women’s apparel retailer that celebrates feel good fashion for real life. It’s committed to its service with style promise and offering affordable fashion that takes women from workday to weekend and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is famous for its versatile styles including key categories such as denim, dresses, tops, and more. Established in 1931, maurices operates 935 stores in communities across North America. Discover even more fashion at maurices.com.

Ready to apply? We currently have an opportunity for a IT Systems Administrator (365 + Intune) to join our team located at our Corporate Office-maurices-Duluth, MN 55802.

Ready to help bring feel good fashion for real life™ to hometowns across North America? Join our family of amazing individuals in our corporate office in Duluth, Minnesota, ranked one of the Top 100 Best Places to Live in 2019. Since 1931, we’ve helped women look and feel their best every day — making maurices not only a special place to shop, but a great place to work and connect. Apply today!

Position Overview

The Systems Administrator is responsible for the secure, reliable, and efficient operation of end-user computing (EUC) and Microsoft 365 collaboration services across corporate and store environments. This role provides Level 2 administration and support, ensuring device lifecycle management, email/collaboration platform stability, and compliance with security and operational standards. The Administrator partners with Service Desk, Security, and Infrastructure teams to deliver a seamless colleague experience while meeting SLAs and compliance targets.

This role leads day‑to‑day administration and engineering of Microsoft Intune (including Autopilot), Microsoft Configuration Manager (SCCM), and Jamf Pro for macOS/iOS/iPadOS, ensuring modern provisioning, compliance, patching, and software delivery at scale. Manages Microsoft 365 user identities, permissions, and licenses; monitors system health and service availability; and supports core collaboration tools.

Key Responsibilities

End-User Computing

• Own day‑to‑day administration, configuration, and health of Microsoft Intune, SCCM, and Jamf Pro platforms
• Manage device and app policies via Intune (Endpoint Manager), including compliance, configuration profiles, and conditional access.
• Perform day-to-day administration of EUC devices (Windows, macOS, iOS) including provisioning, configuration, and patching.
• Execute Installations, Moves, Adds, and Changes (IMACs) for hardware and software.
• Build, test, and publish application packages, configuration baselines, and scripts.
• Design and maintain Windows Autopilot and ABM/DEP zero‑touch provisioning for Windows and Apple devices.
• Own patch orchestration using phased rings and maintenance windows.
• Implement and tune device compliance and conditional access in concert with Security/Entra ID.
• Provide Level 2 troubleshooting for device incidents and escalate complex issues as needed.

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• Maintain accurate hardware/software inventory and ensure compliance with security baselines.
• Assist with VIP support and coordinate with vendors for escalations.
• Partner with Security on vulnerability findings and operationalize remediation.
  
  

Microsoft 365 & Collaboration

• Configure and manage tenants, subscriptions, and service settings in Microsoft 365 Admin Center Exchange, Teams, SharePoint, and related collaboration tools.
• Provision/deprovision users, groups, and roles; maintain least‑privilege access; manage license assignment and optimization.
• Maintain MFA, SSPR, Conditional Access, and role‑based access control (RBAC).
• Administer Exchange Online mail flow, transport rules, anti-spam/anti-phishing, mailbox quotas, distribution lists, and mailbox policies.
• Collaborate with email security team and assist with compliance/e-discovery requests.
• Evaluate new Microsoft features, perform pilots, and coordinate rollouts.
• Provide Level 2 support for email and collaboration incidents, including mobile device connectivity.
• Document processes and maintain knowledge articles for common issues.
  
  

Operations & Continuous Improvement

• Monitor system health and performance for EUC and M365 platforms.

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• Participate in on-call rotation for priority incidents.
• Contribute to projects involving endpoint modernization and collaboration enhancements.
• Maintain runbooks, change plans, and user-facing guides.
• Maintain accurate hardware and software inventories across platforms.
• Create and maintain standard desktop configurations and gold images.
• Provide enablement/training to the extended support team.
• Support audits and ensure adherence to regulatory, legal, and corporate policies; maintain documentation and evidence for controls.
  
  

Education/Experience

Education/Skills and Experience Requirements:

Required

• Associate’s or Bachelor’s in Computer Science/Information Systems or equivalent experience.
• 3–5+ years in end‑user computing with at least 2+ years administering Intune and/or SCCM, and 1+ year administering Jamf Pro.
• Hands‑on experience with Autopilot, co‑management, ABM/DEP, VPP, app packaging, and patch orchestration.
• Strong troubleshooting skills for Windows/macOS/iOS and M365 services.
• Familiarity with Active Directory, Conditional Access, and security hardening.

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• Scripting competency in PowerShell and Bash.
• Strong grasp of Entra ID/Azure AD, Group Policy, certificates/PKI, VPN/Wi‑Fi, and device security hardening.
  
  

Preferred

Certifications: Microsoft MD‑102/Endpoint Administrator, Microsoft 365 Certified: Fundamentals (MS-900), Jamf Certified Tech/Pro, ITIL Foundation. Experience with S1 for Endpoint, Conditional Access, Log Analytics/KQL, and endpoint analytics. Retail/multi‑site support background and remote‑first workforce support.

Skills Needed

Excellent verbal/written communication; able to translate technical concepts for non‑technical audiences. Collaborative, adaptable, and comfortable leading through change. Strong task ownership with attention to detail; delivers high‑quality work with minimal direction. Participation in scheduled on‑call rotation for priority incidents and key business events. Device compliance rate (Windows/macOS/iOS) ≥ target; patch compliance within SLA. Autopilot/DEP enrollment success and time‑to‑ready within target thresholds. Packaging first‑pass success rate, rollback defects, and mean time to remediate. Incident volume reduction for recurring endpoint issues; MTTR for Sev‑2/Sev‑3 within SLA. Knowledge article currency and adoption; self‑service resolution growth.

Location Preference: We welcome candidates from any location; however, we prefer those currently in Duluth or open to relocating. maurices offers relocation assistance to support a smooth move. Remote associates should expect regular travel to our Duluth, MN headquarters.

How We Work: Our Smart Work policy combines meaningful in‑person collaboration with remote flexibility. Duluth‑based associates work in the office at least three days per week, with teams setting core days to connect, brainstorm, and advance work together. This approach is designed to help you do your best work, stay engaged with your team, and maintain a healthy work‑life balance.

Location:

Corporate Office-maurices-Duluth, MN 55802

Position Type

Regular/Full time

Pay Range

Annual Salary: $65,000.00 - $80,000.00

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.