Information Technology Support Engineer in NEW ZEALAND

We are looking for a friendly and energetic ICT Support Engineer to partner with our clients on their day-to-day IT related activities. Our diverse IT Support Team is spread across multiple countries and many of our team members work remotely. 

This is a fully remote role but will require regular on site client visits to assess their technical requirements and to provide hands-on support.  

We only work with Not for Profit organisations so your skills will go towards enabling people that are making a difference in this world.

This role entails:

• Taking ownership of technical cases and working with our clients from start to finish.
• Responding promptly to inquiries by providing technical assistance and support.
• Troubleshoot and resolve Microsoft Azure services. This includes setup and configuration of Entra ID, Virtual Servers, App services, technical support, and permissions
• Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support. This support may include desktops, laptops, mobile phone, printers, scanners or any other ICT related equipment.
• Troubleshoot and resolve Website related cases. This includes technical issues, content loading and DNS related changes.
• Troubleshoot and resolve Microsoft SharePoint. This includes setup and configuration of Team Sites, Document Libraries, technical support, permissions and layout changes.
• Assist users with any software related queries used on their ICT equipment.
• Setup and Configure new users, accounts and equipment for the XP internal and external clients.
• Perform moves, adds and changes to existing XP internal and external clients.
• Perform regular proactive updates, maintenance and security checks on XP’s internal and external client’s ICT equipment.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Maintain XP’s knowledge base and client specific records.

Qualifications:

• Information Technology degree or equivalent qualification
• Azure Fundamentals (AZ-900) - desirable
• MS365 Fundamentals (MS-900) - desirable
• Azure Admin Associate (AZ-104) - desirable
• MS365 Admin Expert (MS-102) - desirable

Skills & Experience:

• Minimum 3 years experience providing technical support to clients
• Advanced working knowledge Microsoft Technologies, including Azure
• Having Microsoft Dynamics CRM or solution implementation experience, even better!
• Advanced knowledge of Windows Operating Systems, Microsoft Office and other frequently used User Software
• Excellent communication skills with the ability to relate to technical and non-technical people
• Critical thinking capability to identify, resolve and prevent technical challenges
• Outstanding time management and prioritisation of tasks
• Strong organizational skills and ability to multi-task in a small, global business environment
• NZ Driver's licence

Fixed Remuneration:

• $65,000 - $70,000 per annum
• 3% KiwiSaver Employer Contribution

Hours:

• 40 Hours per week
• Monday to Friday (standard business hours)
• No overtime requirement

If you are successful you will receive Microsoft Certification training and ongoing investment in your development. We have a fun and supportive work environment that ensures everyone feels part of the family. Join our team if you'd like to apply your skills to help not for profit and charitable organisations achieve their technology goals.

Only applicants with legal eligibility to work in New Zealand can be considered.