About The Job
Salary: £33,945 - £36,648 a year
Hours per week: 37
Contract type: Permanent
We are looking for a dedicated Senior Service Desk Analyst to join our team. In this role, you'll be responsible for responding to Incidents and Service Requests, contributing to the resolution of problems identified, and building solutions for the knowledge base.
Day-to-day, the role will contribute to the delivery of continuous improvement of process and supporting systems into the authority. The role will be a system administrator for the councils corporate IT service management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites.
About You
We are looking for someone with experience of providing the following areas:
- Microsoft Windows in a desktop and server environment. (Azure)
- Microsoft Office Suite e.g. O365
- Microsoft Exchange/Outlook 365 (on premise and cloud)
- End User device solutions Desktop, Laptops, printing
You'll need experience of working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail.
You'll have the ability to manage Windows Active Directory and Microsoft exchange (both On-premise and Azure/Exchange, Office 365 solutions).
You'll also need the ability to deal with a wide range of people politely and tactfully and work accurately to meet deadlines.
We do ask that you have ITIL3 Foundation certified or equivalent experience in the area of IT Service Management
Please note, working hours will be on a rota basis between 7am and 7pm, Monday to Friday.
If you are passionate about IT service operations and are looking for a challenging and rewarding opportunity, we would love to hear from you!
About Us
Our ambitious
Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How To Apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
