Excel Nearshore is looking for a Systems Administrator Level 2 to play a crucial role in ensuring the resiliency, security, and efficiency of a client’s global IT infrastructure, platforms, and cloud environments. Working closely with their global enterprise IT team, you will help safeguard their systems against vulnerabilities and ensure a seamless operational experience for their internal and external stakeholders. This is a fully remote and full-time position from Costa Rica, in payroll with benefits.
You will work with one of the most innovative manufacturers of educational materials in the United States: a thriving multichannel organization which specializes in top-quality products for the home and classroom, with a robust web business, multiple catalogs for early learning and elementary programs, as well as 60+ store locations and a sales force that is second to none. Thanks to the daily contributions of the amazing people who make up their team, this project has experienced continuous growth since the day it was founded in 1954.
Key Responsibilities
Active Directory & Windows Server Management:
- Design, deploy, and manage Active Directory infrastructure.
- Maintain and support AD domain controllers, DNS, DHCP, Group Policies, and other related services.
- Implement and enforce security policies and access controls within Active Directory.
- Design and manage directory integration with SSO & 3rd party systems.
- Documenting & knowledge transfer for task execution by other service tiers.
- Install, configure, and maintain Windows Server operating systems, including server roles and features.
- Perform regular system updates, patches, and security configurations.
- Troubleshoot hardware, software, and network issues related to Windows Servers.
Microsoft 365 Administration:
- Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other related applications.
- Manage M365 tenant configurations, licensing, and security settings.
- Monitor and troubleshoot M365 services and resolve issues promptly.
- Implement and manage data retention, compliance, and eDiscovery policies.
- Collaborate with end-users to provide training and support for M365 applications.
General System Administrator:
- Provide technical support and guidance to end-users and other IT staff.
- Perform routine and scheduled maintenance of IT infrastructure to ensure optimal stability, security, and performance while minimizing disruption to operations.
- Install, configure, and maintain Windows servers and systems.
- Monitor software licensing and maintenance agreements and remediate where necessary.
- Serve as an escalation point and supporter for Level 1 Technicians on complex issues.
- Respond to incident escalations, following troubleshooting and recovery procedures and escalating to other teams when necessary.
- Work collaboratively with IT teams across different time zones.
- Seek out opportunities to document, improve, or automate support and maintenance processes to provide effective and efficient support.
- Take on and support time-sensitive projects when needed.
- While on-call, provide off-hours, evening and weekend support to accommodate maintenance windows and break fix actions.
Requirements
- Computer Information Systems or similar degree, or comparable experience.
- 5+ years of system administration experience, with at least three years managing Active Directory and M365.
- Experience with designing, deploying, and managing Active Directory infrastructure.
- Experience managing hybrid Exchange implementation between on-prem and cloud.
- Experience managing synchronization between Active Directory and Entra ID.
- Expert level competency in managing and configuring Exchange, SharePoint, Entra ID, and Teams.
- Understanding of basic network concepts and flows; ability to utilize traceroute, ping, and troubleshoot network issues.
- Basic understanding of programming logic / scripting concepts and proficiency in scripting languages such as Bash, Python, or Perl.
- Understanding of or prior experience with managing Microsoft licensing compliance.
- Experience working with ticketing, monitoring, and alerting tools in managing Information Technology operations.
- Very strong written and verbal communication skills.
- Strong problem solving, analytical, and time management skills.
- Ability to multi-task and make sound judgments in a fast-paced environment.
Desired / Differentiating Qualifications:
- Experience with migration from on-prem or hybrid Active Directory to pure Entra ID.
- Demonstrated success with scripting & automation to reduce toil in AD management.
- Understanding of Microsoft licensing and how different licenses apply features to different products.
- Experience with administering Microsoft Purview including setting up collections, assigning roles, and integrating data sources; ability to create and enforce data classification, labeling, and access control policies.
