Client Experience Specialist

Wrk Lab is Florida’s leading contract furniture dealer and a proud Certified Minority-Owned Business. As a Platinum-award-winning MillerKnoll Certified Dealer, Wrk Lab offers high-quality office, healthcare, hospitality, and educational furniture alongside architectural solutions such as modular walls and sound masking systems. With access to MillerKnoll’s product portfolio and over 200 other product lines, Wrk Lab provides tailored design and workspace solutions to enhance productivity and growth. Based in South Florida, we also offer a Commercial Move and Project Management Division, servicing global clients' storage, relocation, and asset management needs. Recognized as a top employer and rapidly growing company, Wrk Lab is committed to creating innovative workplaces where productivity thrives.

This is a full-time hybrid role located in Miami, FL, with some flexibility to work from home. As a Client Experience Specialist, you will play a pivotal role in enhancing customer satisfaction and service. Day-to-day responsibilities include actively engaging with clients, addressing inquiries, resolving concerns, and ensuring an exceptional customer experience at every stage of interaction. Additionally, you will collaborate with internal teams to support clients’ needs and maintain accurate records to ensure seamless communication and client satisfaction.

• Strong Interpersonal Skills to build and maintain positive client relationships
• Exceptional Communication skills for effectively engaging with diverse clients and team members
• Proven expertise in Customer Service and ability to address and resolve client inquiries promptly
• Experience in delivering excellent Customer Satisfaction and driving a superior Customer Experience
• Highly organized with the ability to multitask and manage time effectively
• Proficiency in CRM software and other customer relationship tools is a plus
• Bachelor’s degree in Business, Communications, or a related field preferred