IT Support Coordinator

We have an exciting new opportunity at PCE for an IT Support Coordinator to work as part of our Digital Business Support team.

The IT Support Coordinator will be responsible for taking ownership and responsibility for all things related to IT hardware. This consists of all asset management, set up and redeployment, across the company including all administrative related tasks.

The role holder will also be the go-to person for IT related issues, offering on the spot support and guidance, primarily steering end users to PCE’s managed services partner. The role holder will support the Executive Assistant in the day-to-day management of PCE’s managed services partner, ensuring that issue resolution is deliver in line with the SLA in place

Summary

Contract: Permanent

Location: Tamworth, Head Office

Reports to: Executive Assistant

Competitive remuneration package

• 25 days annual leave plus bank holidays, which increases during employment
• Pension
• Life cover
• Private health insurance
• Employee Assistance Programme (EAP)
• Discretionary bonus, EOT Reward bonuses are based on business performance

Responsibilities

IT Equipment & Asset Management

• Issue, configure and administer all IT equipment, including laptops, peripherals and accessories
• Complete device setup, software installation and minor hardware upgrades (e.g. RAM)
• Manage starter and leaver IT processes, including equipment allocation and recovery
• Coordinate and deliver new starter IT equipment handovers and inductions at Head Office and on project sites
• Manage returned IT equipment, including servicing, redeployment, restocking or secure destruction
• Maintain accurate records on the IT asset management platform for all issued and returned equipment
• Control IT stock levels, including ordering replacement equipment and managing associated administration
• Oversee the distribution and return of IT equipment between Head Office and project sites

Site & Infrastructure Support

• Organise and personally oversee IT setup, relocation and decommissioning of site offices
• Arrange and manage installation of internet/Wi-Fi, Starlink, screens, printers and related infrastructure
• Provide first-line support for device, hardware, network and printer issues at Head Office and on sites
• Ensure all IT-related equipment is PAT tested at Head Office and across project sites

IT Support & Service Management

• Manage the BST mailbox daily in line with agreed SLAs
• Support employees with IT hardware issues by guiding them through correct support channels
• Assist users with raising and escalating Air IT support tickets where required
• Track Air IT service tickets and provide weekly service reports to the EA
• Support wider IT and business projects, including Head Office relocations

Platforms, Compliance & Security

• Work with the Platforms Implementation & Support Coordinator to ensure users have correct systems, applications and licences for their roles
• Manage software licensing and access control
• Promote adherence to PCE IT policies across the business
• Ensure employees understand and comply with cyber security policies and best practice

Required Skills & Behaviours

Core Skills

• Clear, confident communicator comfortable working with employees at all levels
• Strong relationship-building skills with the ability to gain trust quickly
• Highly organised, methodical and process-driven with strong attention to detail
• Takes ownership and sees tasks through to completion
• Able to communicate technical information clearly and concisely
• Works effectively under pressure and meets deadlines
• Proactive self-starter with confidence and personal motivation
• Comfortable guiding others through change and driving compliance

Technical Skills

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Experience maintaining and configuring computer hardware, including minor repairs and upgrades
• Competent in maintaining Windows operating systems
• Good understanding of cyber security principles and controls

Knowledge & Experience

• Strong task prioritisation and workload management skills
• Basic understanding of network infrastructure
• Experience working with Multi-Factor Authentication
• Software and licence management experience
• Understanding of ITIL processes and service management principles

Behaviours

• Service-driven mindset with a strong commitment to delivering a high-quality user experience
• Willingness to go the extra mile to achieve outcomes
• Inclusive team player who keeps stakeholders informed
• Strong sense of accountability and ownership
• Action-oriented with a positive, ‘can-do’ approach
• Takes pride in their work and the wider organisation

About PCE

PCE Ltd is an employee owned, forward-thinking superstructure and façade construction specialist, delivering HybriDfMA ‘system build’ solutions on some of the most exciting and innovative projects in the UK. PCE is driven to provide our client partners with the best value, construction speed, and the highest levels of safety and quality, throughout our project delivery. We are a business that strives to deliver the best in everything we do and don't accept second best.

Our people are our partners. Not only is PCE a company equally owned by our people through our Employee Ownership Trust, we believe in the power of employee voice. Our philosophy of engagement, involvement and participation mean our people help make the decisions that define our identity, drive our business, and shape our future, and we all share responsibility for the continued success of PCE as well as the rewards that may come with it. We are proud of our innovation, excellent health and safety standards and numerous best-in-field awards, including the RIBA Stirling award.

Why PCE?

In addition to the great benefits that come with being an employee-owned business, PCE has many reasons why we stand out:

• Positive and motivated workforce through the eyes of our employee partners
• A family-feel culture
• Champions of employee engagement, employee voice and employee-driven change
• Competitive remuneration package
• Career progression opportunities
• Individual development programmes
• Full induction programme, with continued support and ongoing training
• Commitment to continuous improvement governed by innovation, sustainability and advanced digital techniques

Our People

We are proud of the working environment we have created, which allows our people, teams and business to thrive. We want candidates with the right attitudes, behaviours and work ethic to be a part of the successful team at PCE, as we believe that great teams are made up of a diverse blend of strengths, backgrounds, views and experiences. If you are hungry, reliable, have a positive attitude and are a self-developer, we would love to welcome you to our team!

All applicants must have a legal right to work in the UK

All applications processed for legitimate recruitment purpose only

PCE Ltd is an equal opportunities employer