System Administrator in ROMANIA

System Administrator / Solutions Engineer – Connect, Deploy, Inventory (Bucharest, Romania)

Worktype: full remote

PDQ, founded in Salt Lake City, UT, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global PE companies.

PDQ's Mission: We make device management simple, secure and pretty damn quick.

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement

Out of the box Benefit:

Four-day work week (either Mon-Thurs or Tues-Fri as assigned)

CODA Intelligence, powered by PDQ, is seeking a Solutions Engineer to help support PDQ’s flagship endpoint management products, helping other system administrators like yourself with PDQ Connect (our agent-based, cloud-based tool) and PDQ Deploy and Inventory (our agentless on-prem tool).

While these products offer similar application deployment and device management functionality, Connect is a newer, cloud-based product under intense development. You will learn and support both products in parallel, and support PDQ’s customers in utilizing new features while also diagnosing programmatic issues such as bugs and enhancements. The focus of CODA Intelligence is vulnerability scanning and remediation management.

Because Deploy and Inventory rely heavily on a functional networked ecosystem, you will experience a wide variety of environments and setups, some sophisticated and some not. We are looking for people with more than just familiarity with our products – you will bring a solid customer-centric, troubleshooting sysadmin background and want to grow with our ever-expanding company.

How you might spend your day:

• Assisting PDQ customers with questions and issues, typically through email but occasionally using remote access. You will work primarily with our stellar system administrator customers. No more fixing printer jams, dealing with other’s Outlook calendaring nightmares, or replacing batteries in wireless mice
• Creating and maintaining documentation and content, including guides and KB articles. If you're comfortable on-camera, over Zoom, maybe even contribute to PDQ’s video library and weekly webcasts (completely voluntary)
• Being on the front line for bug reports to translate and deliver bad news for the Product and Engineering teams to tackle
• Fielding feature requests and feedback from customers and internal departments that help guide PDQ’s Product and Engineering teams to make their products even more valuable
• Lending a helping hand to other teams and departments by answering questions or collaborating on puzzles and problems
• You will learn about the CODA Intelligence products, PDQ Detect (powered by CODA Intelligence), and partner with CODA teams to share insights into PDQ’s product intersections

Who you are:

• Fluent in English, both written and verbal. You will be communicating with English-speaking customers and PDQ’s Solutions team located in the United States
• Exceptional troubleshooting and problem-solving skills – you are going to be a better troubleshooter than most/all of your peers
• Eager to learn and collaborative – You are the kind of person who, if you don't understand something, will Google it; when you don't know something, you learn it and share it with others
• Thorough understanding of Windows, Active Directory, DNS, networking, credentials, Group Policy, and LAPS
• Working knowledge of PDQ Connect, PDQ Deploy, and PDQ Inventory
• Demonstrated experience with agent-based deployment solutions besides PDQ Connect (SCCM, ConnectWise Automate, Kaseya VSA, Intune, etc.)
• Expert-level knowledge of how to silently install/deploy Windows applications in a variety of ways outside of using PDQ products
• Demonstrable experience with security scanning and remediation software (MS Defender, Tenable, Nessus, Rapid7, etc.)
• Scripting experience using PowerShell (or Bash or Python)

Tools we use:

• Zendesk
• Office 365
• Slack
• Linear
• Notion

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.