Senior Director of QA & Software Testing

No C2C!!

Job Title: Senior Director of QA & Software Testing

We are seeking a Senior Director of Quality Assurance & Testing to lead and evolve quality engineering across a highly agile, cloud-native eCommerce platform. This role is responsible for defining and executing the enterprise-wide QA strategy, ensuring exceptional product quality, platform reliability, and customer experience at scale.

You will partner closely with Engineering, Product, DevOps, and Business leaders to embed quality throughout the SDLC, modernize test practices, and drive continuous improvement across a fast-paced, high-transaction environment built on Google Cloud Platform (GCP).

Strategic Leadership

• Define and own the QA and test engineering vision, strategy, and roadmap aligned with business and technology goals
• Champion a quality-first culture across product development, operations, and release management
• Establish enterprise QA standards, metrics, and governance for a large, distributed agile organization

Agile & Delivery Excellence

• Lead QA transformation in a highly agile / DevOps environment, embedding quality into CI/CD pipelines
• Partner with engineering leadership to shift quality left and right, emphasizing automation, observability, and resilience
• Enable frequent, reliable releases while maintaining platform stability and customer trust

Technology & Platform Quality

• Oversee testing strategies for a large-scale eCommerce platform, including web, mobile, APIs, integrations, and backend services
• Drive modern test automation across functional, regression, performance, security, accessibility, and reliability testing
• Ensure quality practices are optimized for cloud-native architectures on GCP, including microservices, containers, and distributed systems

Team & Organizational Leadership

• Build, lead, and mentor a high-performing global QA organization (managers, leads, engineers)
• Define career paths, upskilling programs, and succession planning for QA and test engineering talent
• Manage vendor and partner relationships as needed

Metrics, Risk & Continuous Improvement

• Define and track meaningful quality KPIs (defect leakage, test coverage, release health, MTTR, customer impact)
• Proactively identify quality risks and lead mitigation strategies across complex programs
• Leverage data and insights to drive continuous improvement and executive decision-making

Required Qualifications

• 12+ years of experience in quality assurance, test engineering, or software engineering, with significant leadership experience
• 7+ years leading large QA organizations at Director or Senior Director level
• Proven experience supporting large-scale eCommerce or high-transaction digital platforms
• Deep expertise in agile, DevOps, and CI/CD-driven quality practices
• Strong understanding of cloud-native architectures, preferably Google Cloud Platform (GCP)
• Extensive experience with test automation frameworks, performance testing, and modern QA tooling
• Demonstrated ability to influence at the executive level and partner across Product, Engineering, and Operations

Preferred Qualifications

• Background in quality engineering or software development (not just traditional QA)
• Experience implementing SRE, reliability engineering, or chaos testing practices
• Familiarity with security, compliance, and data privacy testing in enterprise environments
• Experience scaling QA in global, distributed teams

What Success Looks Like

• Quality is embedded into every stage of development, not treated as a gate
• Faster, safer releases with measurable improvements in stability and customer experience
• A modern, automation-first QA organization recognized as a strategic partner to the business