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Onsite Support Technician
AI Summary
Provide on-site technical support for hardware and software issues. Troubleshoot and resolve problems with AV and conferencing systems. Collaborate with users and internal teams to ensure seamless service.
Key Highlights
On-site technical support
Hardware and software troubleshooting
AV and conferencing system support
Key Responsibilities
Imaging
Hardware break/fix and warranty coordination
On-site software support and troubleshooting
Supporting AV and conferencing systems
Documenting service actions and updating asset management tools
Collaborating with users, internal teams, and vendors
Technical Skills Required
Benefits & Perks
Proactive and responsive user support
Adhering to customer policies and change control procedures
Job Description
Onsite Support Technician with the following experience:
- Imaging
- IMACD/JML processes
- Hardware break/fix and warranty coordination
- On-site software support and troubleshooting
- Hands and Eyes support methodology
- Conference room technology and AV systems
- Supported products: Dell/HPE PCs, Microsoft OS, M365, InTune, Virtual Desktop, printers, LAN devices
Skills
- Device installation, relocation, and de-installation
- Diagnosing and resolving hardware/software issues
- Supporting AV and conferencing systems
- Documenting service actions and updating asset management tools
- Collaborating with users, internal teams, and vendors
- Adhering to customer policies and change control procedures
- Providing proactive and responsive user support
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