Desktop Support Technician (Onsite Contract)

Direct applicants only - No 3rd party or C2C inquiries please

Desktop Support Technician (3‑Month Onsite Contract) – West Des Moines, IA

Location: 100% Onsite – West Des Moines, IA

Duration: Approximately 3 months

Schedule: Primarily Monday–Friday, with occasional Tuesday–Saturday weeks (minimum 1‑week notice)

About the Role

We are seeking a hands‑on Desktop Support Technician to support a large office refresh and employee relocation initiative across our West Des Moines locations. This short‑term, project‑based role focuses heavily on the physical deployment, movement, and setup of desktop equipment to ensure employees have fully functional, organized, and professional workspaces.

This is an excellent opportunity for someone who enjoys hardware work, organization, and providing great customer‑focused IT support.

Key Responsibilities

• Perform physical setup, teardown, and relocation of end‑user desk and workstation equipment (desktops, laptops, monitors, docking stations, keyboards, mice, peripherals)
• Coordinate and execute employee desk moves, office relocations, and department reconfigurations
• Set up new hire workstations and ensure all equipment is functional and aligned with IT standards
• Assemble and cable workstation hardware with clean, organized cable routing
• Troubleshoot basic hardware, connectivity, and peripheral issues during moves and deployments
• Maintain accuracy of IT inventory by documenting asset assignments, moves, and returns
• Collaborate with IT teams, Facilities, and business partners to schedule and execute moves with minimal business disruption
• Decommission and prepare hardware for reuse, storage, or proper disposal following IT policies
• Ensure adherence to IT security, safety guidelines, and company operational standards
• Provide clear communication and excellent customer service to employees throughout move and setup activities

Required Qualifications

• 1–3 years of experience in IT desktop support, hardware deployment, or field services
• Hands‑on experience setting up and moving computer workstations and peripherals
• Basic understanding of Windows and/or macOS
• Familiarity with enterprise hardware (e.g., Lenovo systems, docking stations, monitors)
• Ability to lift/move computer equipment (up to 50 lbs.)
• Strong organizational skills and attention to detail
• Excellent interpersonal and customer service skills
• Valid driver’s license and reliable transportation (movement between local office buildings required)

Preferred Qualifications

• Experience supporting office moves or large‑scale hardware refresh projects
• Knowledge of ergonomic workstation setup and cable management best practices
• CompTIA A+ or similar certification

Schedule & Flexibility Requirements

While the standard hours are Monday–Friday, this project involves many moving parts and tight timelines to ensure workstations are ready for employees at the start of each week.

• Occasional Tuesday–Saturday workweeks may be scheduled with at least one week’s notice.
• Candidates must be flexible when needed. We will limit Saturday schedules as much as possible, but frequency may vary.