Work-From-Home Tier 2 MSP I.T. Help Desk in CANADA

(Note: This position is currently open only to candidates who do not live in the USA.)

Hello, Friendly IT Wizard!

Are you tired of the monotony of cubicle life? Ignition, Inc. (www.ignitionit.com) is seeking an outstanding IT Help Desk Engineer to join our remote team and work from the comfort of your own home.

About Ignition

We're a 26-year-old IT Managed Services Provider based in San Francisco, but our 24-person team supports clients across the globe. While we provide top-notch technical expertise, we take an unorthodox approach: we're the anti-MSP. No stuffy corporate culture here; we skip the pointless jargon and let our human sides shine through.

Our motto is "49% tech support, 51% human support." Experience and certifications are great, but we hire for emotional IQ and the ability to build real connections with our clients. You're encouraged to let your queerly unique personality show as you deliver professional-grade IT wizardry.

The Job

This position is appropriate for an IT professional who can execute Cloud-based IT implementation projects for our clients. Platforms you might work with include Microsoft 365, Google Workspace, Amazon Web Services, Google Cloud Platform, Microsoft Intune, Okta, KnowBe4, and many others.

The job requires collaborating closely with our USA-based clients to scope projects, write proposals, and implement projects.

While we take our work seriously, we try not to take ourselves too seriously. You'll need to employ creative problem-solving and amazing Googling abilities, often while the metaphorical balls are dropping. But don't worry, you won't be going it alone - our team has each other's backs.

The Ideal Candidate

• English fluency required with very strong written and verbal communication skills
• At least 10 years of IT support experience across diverse environments
• MSP work experience is a plus
• Technical skills most desired (not required): Cloud SaaS/PaaS administration, Google Workspace administration, MS365 administration, MDM administration

What You'll Need

• Ability to work during our standard business hours (8:30 am - 5 pm Pacific)
• Quiet home office with reliable high-speed internet
• The heroic ability to save the day while working independently
• Proficiency in technical writing and documentation

What We Offer

• Competitive compensation based on experience and cost of living in your location of residence
• Stipends for home internet, continued learning, and snack replenishment
• A fun, lighthearted culture of professional people

How to Apply

Submit your magical talents by completing our 10-minute online assessment: https://go.cultureindex.com/p/bLvP56CvGHU After you complete this, we will invite select candidates to begin a longer application and interview process.

Ignition embraces all your unique strengths. We are an equal-opportunity employer committed to fostering an inclusive workplace free from discrimination. Qualified individuals are encouraged to apply!