2-3 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environment
Troubleshooting MS Windows Desktop and Server operating systems
MS Office 365 and Exchange Server troubleshooting and administration
An in-depth understanding of MS Active Directory and Group Policy
LAN / WAN troubleshooting
Previous experience working for a Managed Services Provider is highly regarded
At least one industry certification such as Microsoft, Citrix, Cisco or similar
Nice To Have
Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Business Administration, or equivalent
A proven ability to demonstrate initiative and attention to detail
A customer centric approach displaying both empathy and integrity
ITIL experience and/or certification
What will you do?
Remote incident resolution and request fulfilment to SLAs
Active Directory administration
User creation and termination requests.
Remote configuration of hardware and software
Create Knowledgebase articles and process documents, where possible.
Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
Basic network troubleshooting and fault finding
Work with third parties to Facilitate repair work for onsite desk side equipment
Adherence to company’s service procedures.
Join the awesome team and enjoy these benefits & perks:
Temporary Home-based Work Setup
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 1998, our client has been helping organisations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
