This role is pivotal in delivering globally accessible and distributed infrastructure services. You will be working alongside a team of Support Engineers located in Melbourne and London to support and maintain IT services globally, in collaboration with external vendors and service providers.
Responsibilities
Ensure optimal performance, resilience, and reliability of the technology stack.
Maintain patching, updates, and sequencing to minimise downtime and risk.
Manage and resolve IT issues, identifying root causes and recommending solutions.
Liaise with external managed service providers, software vendors, and hardware providers.
Provide Level 2 or SME systems support and training to users.
Support change activities, including providing test environments and performing deployments.
Transition project works into the production environment and monitor performance.
Comply with policies and delegations relevant to IT operations.
Run and enhance the IT & Vendor Change Approval Board (CAB) process.
Act as a reviewer and implementer of IT changes presented at the weekly CAB meeting.
Requirements
Multiple years demonstrated experience in IT Support Engineer positions
Microsoft (e.g., MCSE), Cisco (ideally CCNA), ITIL, VMware, Citrix.
Extensive knowledge of Microsoft Server 2016-2022, Exchange 2019/Exchange Online - Hybrid.
Proficiency in SQL Server 2014-2019 Database Admin/DBO, Citrix Netscaler and XenApp.
Networking expertise (Cisco/Palo Alto – LAN & WAN performance/Uptime).
Experience with Microsoft Office 365, Active Directory, DNS, DHCP, Group Policy, Azure SSO.
Familiarity with VMWare ESX 7.0 and ServiceNow or alternative ITSM.
Experience with VPN Remote Access solutions and delivery of globally distributed services.
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At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
