The E-Learning Manager will oversee the client relationship from a learning standpoint. They will also lead and mentor a team of Learning Experience Designers (LXD) to deliver learner-centered training solutions.
SPECIFIC RESPONSIBILITIES:
The LXS Program Manager/E-Learning Manager’s key tasks include, but are not limited to, the following:
LEARNING PROGRAM MANAGEMENT (40%):
- Lead the client/stakeholder relationship
- Implement learning programs based on identified learning needs
- Manage budget and spend related to training or content development
- Generate or contribute to business reviews/reports
- Analyze data through dashboards or trackers to inform or create planned initiatives as needed
INSTRUCTIONAL DESIGN MANAGEMENT (40%):
- Oversee the end-to-end development of instructional design projects:
- Analyzing learning needs
- Determining required skills and competency levels
- Identifying training objectives and performance targets
- Defining instructional design strategy
- Scoping/outlining training content
- Building training curriculum/lesson plan
- Evaluating learning effectiveness
- Discover and implement techniques to drive online learning adoption and content usage.
- Continuously update and improve knowledge, skills, and attitudes related to instructional design, adult education, and training evaluation.
TEAM MANAGEMENT (20%):
- Hire, train, mentor and evaluate staff to ensure seamless execution of instructional design initiatives.
The success of the LXS Program Manager will be measured through:
- Implementing training programs that reflect a learner-centered teaching philosophy
- Maintaining client relationships
- Generating or contributing to regular reports or business reviews
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.
EDUCATION
Bachelor’s degree or equivalent in Instructional Design or closely related degree.
WORK EXPERIENCE
- 3-5 years designing learner-centered training programs and developing related training materials
- 3-5 years conducting learning needs analyses to identify situations addressable by training solutions
- Working knowledge of adult learning, instructional design, and evaluation principles and practices
- Drafting measurable training goals and learning objectives (in all three learning domains)
- Developing appropriate learning assessment strategies and instruments
TECHNICAL SKILLS
- Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
- Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
- Experience with E-Learning design principles, practices, and platforms (LMS)
About Us
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.
