NetZen AI is seeking a Senior QA Engineer with 3+ years of experience in IT helpdesk or support desk environments. The ideal candidate will have strong IT helpdesk domain knowledge and experience testing SaaS B2B enterprise software.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Company Overview
NetZen AI is an AI-powered productivity platform that provides real-time technical support through multiple touchpoints including desktop agents, web chatbots, Chrome extensions, and SaaS platforms. The technology stack spans across modern web frameworks, AI/ML services, and enterprise-grade infrastructure.
Company is located in Canada in EST time zone. The candidate should be available to work between 6:30PM to 10:30PM IST Mon-Fri to ensure overlap with the team in Canada.
Position: Senior QA Engineer
Role Overview
We're seeking an experienced QA Tester with strong IT helpdesk domain knowledge.
Required Experience
- 3+ years of QA/testing experience in IT helpdesk or support desk environments like Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow or similar.
- Experience testing SaaS B2B enterprise software
- Understanding of IT support workflows, ticket lifecycle, and support agent operations
Technical Skills
- Testing Methodologies: Manual testing, test case design, regression testing, exploratory testing
Work Environment
- Fully Remote
- Collaborative team environment
- Opportunity to work with cutting-edge AI technology
- Direct impact on enterprise customer experience
Educational Requirement
- Bachelor's or Master’s degree in STEM
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