Job Title: Recruitment Assistant / Customer Service Representative
Employment Type: Part-Time/Contract
The Recruitment Assistant will be responsible in supporting the recruitment process and ensuring excellent customer service. This position requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. The successful candidate will assist in managing recruitment activities and provide support to customers, ensuring their inquiries and issues are resolved promptly and effectively.
Working Hours: Monday - Thursday: 11:30 AM - 4:30 PM EST | Friday: 10:30 AM - 12:30 PM EST
Key Responsibilities:
Customer Interaction: Handle customer inquiries through various channels (phone, email, chat), providing prompt and courteous responses; ensure no missed calls during business hours. Promptly return any missed calls before or after business hours
Transfer calls efficiently to the appropriate person
Create and send mass emails to candidates and companies
Respond to emails, WhatsApp messages, SMS, and website admissions within 10 minutes
Provide exceptional support to enhance the customer experience
Database Management: Maintain accurate and up-to-date records of candidate information in the recruitment database. Input new customer information into the software and send contracts
Compile and manage contact lists of new leads for the outside sales team
Job Posting: Create and post job advertisements on various platforms, including job boards, company website, and social media
Post engaging content on LinkedIn daily for the company
Candidate Communication: Maintain regular contact with candidates throughout the recruitment process, providing updates and feedback
Qualifications:
Experience: Previous experience in recruitment, HR support, or customer service is highly desirable
Proficient in basic computer operations on Windows
Experience with Google programs such as Google Sheets and Docs
Familiarity with Zoho software is a plus
Skills:
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Familiarity with applicant tracking systems (ATS) and customer relationship management (CRM) software
Ability to multitask and handle various responsibilities simultaneously
Problem-solving skills with a customer-centric approach
