Our client is a cybersecurity and systems management company. The Support team fulfils a necessary role in our client's organization to serve customers by resolving technical issues and answering technical questions that customers have in a timely manner.
As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.
Key takeaways
Salary:
- 10 000 to 15 000 PLN gross/month on Employment Contract, depending on the candidate's experience
Work model:
- Krakow – Brain Park (Fabryczna 1a)
- First 3 months onsite, followed by a hybrid schedule of 3 days/week in the office (Tuesday, Wednesday, Thursday)
- The afternoon shift (3pm-11pm)
Recruitment process:
- Entry-call with MOTIFE Recruiter
- Intro-call with Client’s Recruiter (30-45 min)
- Interview with the Hiring Manager (45 min)
- Technical interview (60 min)
- Executive interview (30 min)
Responsibilities
Assisting customers by:
- Triaging inbound support cases
- Solving customer support cases
- Collaborating with other Support Engineers on their assigned cases
- Responding to customer inquiries on the Client community site
Improving customer experience by:
- Documenting best practices
- Tracking and documenting activity, including root cause analysis and reporting
- Serving as a technical subject matter expert, with a focus on testing and troubleshooting
- Testing and providing feedback to Engineering teams to enhance the overall customer experience
Requirements
Education:
- BS degree in Computer Science, MIS, or similar experience is a plus
Must Haves:
- 3+ years of experience in networking, security, operations, scripting, and/or programming
- Ability to quickly grasp new concepts and technologies, with a focus on mastering the client’s platform and modules
- Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively
- Proficiency in complex troubleshooting
- Good judgment, with a knack for weighing cost and value in decision-making
- Independence in working on tasks, projects, and technical support procedures, with the ability to seek help when necessary for more complex challenges
- Proficiency in networking, operating systems (Windows and/or Linux), and scripting (Bash, PowerShell, etc)
- Fluent English skills are necessary to communicate effectively with clients
Good to Have:
- Relevant technical certifications such as Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.
- Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python)
Core Competencies:
- Demonstrates initiative and motivation
- Team player
- Person of high ethics and integrity
- Ability to thrive in a fast-paced, changing environment
What we offer
- A value-based, transparent culture fostering collaboration and innovation
- Global customer engagement
- Involvement in complex and strategic global projects
- RSUs
- Pension Plan (PPK)
- Comprehensive health, dental, and vision coverage
- Provided equipment (MacBook, mobile phone)
- A daily 60 PLN allowance on WOLT for meals while in the office
- Monthly mobile phone allowance
- Career development opportunities
- Relocation package: one additional salary to cover all moving expenses
We warmly invite you to apply and share your CV with us, even if you don't meet every single requirement. At our company, we're committed to building a diverse and inclusive team, and we encourage applications from individuals with varied experiences and backgrounds. Join our client's team to work with global customers, enjoy exceptional benefits, and seize opportunities for personal and professional growth. Your exciting journey with us begins with a simple click – apply now!
Here's a breakdown of how the revised ad appeals to women, emphasizing inclusivity, growth opportunities, and a supportive work environment:
Flexible Work Model:
- Highlighting the hybrid work schedule and initial onsite period addresses the need for work-life balance, which can be particularly appealing to women balancing professional and personal responsibilities.
Emphasis on Collaboration:
- Mentioning collaboration with fellow Support Engineers and fostering a value-based, transparent culture supports the idea of a team-oriented and inclusive work environment.
Career Development Opportunities:
- Explicitly stating opportunities for career development signals long-term growth and progression, which can be appealing to women looking for stable and advancing career paths.
Comprehensive Benefits:
- Listing comprehensive health, dental, and vision coverage shows a commitment to employee well-being, addressing concerns about health and family care.
- Mentioning RSUs, Pension Plan, and allowances (meals and mobile phone) adds to financial security and support.
Supportive Work Environment:
- Highlighting the value-based, transparent culture fosters a sense of belonging and ethical standards, which can be reassuring and appealing.
- Providing equipment and a relocation package demonstrates the company’s support and investment in its employees.
Global Engagement and Strategic Projects:
- Engaging in global projects and complex challenges can appeal to women seeking meaningful work and opportunities to make a significant impact.
