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WEX Gen - Brazil Tech Internship Program - Technical Support Specialist
AI Summary
Join WEX's first-ever Internship program in Brazil as a Technical Support Specialist. Work with experienced engineers, build innovative solutions, and gain hands-on experience in software engineering. Collaborate with a supportive team and contribute to real-world projects.
Key Highlights
Provide technical support to employees
Maintain technology asset inventory
Troubleshoot hardware and software malfunctions
Document support interactions
Assist in technology team initiatives
Technical Skills Required
Benefits & Perks
Competitive compensation
Benefits
Mentorship from senior engineers
Supportive and inclusive work environment
Opportunities to network with WEX employees and leaders
Job Description
About the Program - WEX Gen - Brazil Tech Internship Program
WEX is launching its first-ever Internship program in Brazil! We are looking for bright, motivated students who are eager to learn and contribute to real-world projects. This is a unique opportunity to join a global technology company, work with experienced engineers, and play a part in building innovative solutions that impact our customers worldwide.
You will be part of a collaborative, supportive team where your ideas are valued. Our goal is to provide you with a hands-on, meaningful experience that will help you grow your skills and launch your career in software engineering.
This is a on-site position
How You’ll Make An Impact
- Help with the setup and onboarding of new employees, ensuring they have the necessary technology equipment and access.
- Provide support for employees leaving WEX, including the recovery and processing of company-owned technology equipment.
- Maintain an up-to-date inventory of technology assets, including tracking device allocations and decommissioned equipment.
- Provide first-line technical support to employees, resolving issues related to desktops, laptops, mobile devices, software applications, and network connectivity.
- Assist in troubleshooting hardware and software malfunctions, escalating complex issues to senior technology staff when necessary.
- Document support interactions accurately, including issue descriptions, troubleshooting steps, and resolutions for future reference.
- Support technology team initiatives by researching and recommending tools to improve service efficiency.
- Stay informed about emerging technology trends and assist in exploring innovative solutions to enhance support services.
- Provide excellent customer service by building strong relationships with employees and ensuring their technology needs are met.
- Participate in technology training programs to enhance technical knowledge.
- Assist in maintaining a stable and secure technology environment.
- Provide daily, in-person technical support at the local WEX office building.
- Perform other duties as assigned.
- Currently enrolled in a Bachelor's program in Computer Science, Software Engineering, or a related technical field.
- Availability to work 6 hours per day on site
- Candidates should be based in São Paulo (SP)
- Interest in networking fundamentals (TCP/IP, DNS, DHCP) and Active Directory.
- Basic knowledge of technology service management (ITSM) tools is a plus.
- Familiarity with computer hardware, operating systems (Windows, macOS), and cloud-based applications.
- Advanced English communication skills
- A hands-on, immersive internship experience with real-world projects.
- Mentorship from senior engineers who are invested in your success.
- A supportive and inclusive work environment.
- Competitive compensation and benefits.
- Type of work: 100% Remote
- Opportunities to network with WEX employees and leaders across the globe
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