C
AI Summary
Provide clear and effective solutions to customer inquiries via phone, email, and chat. Assist with product-related questions and technical troubleshooting. Maintain high customer satisfaction through proactive and personalized support.
Key Highlights
Respond to customer inquiries via phone, email, and chat
Assist with product-related questions and technical troubleshooting
Maintain high customer satisfaction through proactive and personalized support
Technical Skills Required
Benefits & Perks
Competitive salary
Comprehensive benefits package
Private health insurance
Paid training
Multicultural and dynamic work environment
Opportunities for career growth
Job Description
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing clear and effective solutions.
- Assist with product-related questions, technical troubleshooting, and order management.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a high level of customer satisfaction through proactive and personalized support.
- Accurately document customer interactions and resolutions in the CRM system.
- Native or fluent in Dutch (C2 level).
- Strong communication skills in English (minimum B2 level).
- Excellent problem-solving skills and attention to detail.
- Ability to adapt to a rotational schedule, including weekends and public holidays.
- No prior experience required – entry-level candidates are welcome!
- Willingness to work on-site in Lisbon.
- Competitive salary and comprehensive benefits package.
- Private health insurance.
- Paid training to help you excel in the role.
- A multicultural and dynamic work environment.
- Opportunities for career growth within the company.
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