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Onboarding Support Specialist

Karbon • Philippines
Remote
This Job is No Longer Active This position is no longer accepting applications

Support customers with onboarding, data import, and account setup. Assist with customer service, sales, and services teams. Collaborate with a globally distributed team.

Key Highlights
Consolidate and import data
Create and edit customer templates
Prioritize and manage requests
Complete customer and project account setup and tracking
Assist with customer report requests
Verify and validate customer information for offboarding
Support customer education content creation
Assist with other projects and initiatives
Technical Skills Required
Google Suite MS Office Excel HTML FTP Cookies Web beacons
Benefits & Perks
Global Medical Insurance
Work-from-home allowance
Rice subsidy
Meal allowance
Laundry allowance
15 paid time off days per year
7 Sick leave days per year
Internet and work-from-home subsidy
Discretionary bonus program

Job Description

About Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

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