Associate Lab Computing Analyst

Job Title: Associate Lab Computing Analyst

Duration: 6 Months

Location: Cambridge, MA | 02139

Job Type: Temporary Assignment

Work Type: Onsite

Pay rate:-$25.00-$30.00/Hr

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.

Job Description:

• The client's purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare.
• With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets.
• The client is seeking an Associate Lab Computing Analyst.

Responsibilities:

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
• Manage On-boarding, retirement and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
• Follow documented procedures, policies, troubleshooting and best practices
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as Liaison for software/hardware related inquiries
• Escalates IT issues that are not resolved PKI Lab IT analysts
• Participates in client team meetings
• Escalates delivery concerns to the team lead

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Basic Qualifications:

• Associate degree in Computer Science or technology industry experience
• OR
• 1+ year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems

Preferred Qualifications:

• Experience with scientific instrumentation
• Experience in Life Science environment

Other Requirements:

• Must be able to remains in a stationary position more than 25% of the time
• The person in this position needs to occasionally move inside and outside labs
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Must haves:

• Service Now
• Windows 11 upgrade

Nice to haves:

• Group policy
• Active directory

TekWissen® Group is an equal opportunity employer supporting workforce diversity.