IT Support Specialist (Cloud, Systems Administration, and Help Desk)

We are seeking a IT Support Specialist who can manage the full range of IT operations — from help desk support through advanced cloud infrastructure and system security. This role is ideal for a self-driven professional capable of owning all IT functions across a multi-site organization.

Key Responsibilities

Tier 1: End-User & Help Desk Support

• Serve as the first point of contact for technical support to staff across multiple U.S. sites.
• Troubleshoot issues related to hardware, software, Microsoft 365, VoIP, and network connectivity.
• Manage user onboarding/offboarding, permissions, and device setup.
• Track issues in the ticketing system and maintain timely resolution and documentation.

Tier 2: Systems & Network Administration

• Deploy, configure, and maintain endpoints using ManageEngine or similar RMM/MDM tools.
• Manage Microsoft 365 accounts, licenses, MFA, and security groups.
• Oversee routers, firewalls, and VPN connections to ensure network stability and security.
• Support VoIP systems and coordinate with vendors for internet and phone service reliability.
• Manage and monitor security camera systems remotely.

Tier 3: Infrastructure, Cloud & Project Management

• Design, configure, and maintain cloud servers (Azure, AWS, or Google Cloud).
• Manage cloud storage, backups, permissions, and performance optimization.
• Lead major IT projects including migration from Google Workspace to Microsoft 365.
• Plan and execute infrastructure upgrades with minimal disruption.
• Serve as the primary liaison for IT vendors and consultants.
• Monitor and report on system health, performance, and security compliance.

Documentation & Continuous Improvement

• Maintain complete IT asset inventory, system documentation, and process guides.
• Identify recurring issues and propose process or technology improvements.
• Provide quarterly reports summarizing key metrics, incidents, and recommendations.

Qualifications

• 5+ years of progressive IT support experience across help desk, systems administration, and infrastructure roles.
• Strong expertise in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
• Proficiency with ManageEngine or similar RMM tools.
• Proven experience managing or migrating cloud environments (Azure, AWS, or Google Cloud).
• Demonstrated ability to migrate email, calendars, and files from Google Workspace to Microsoft 365.
• Solid understanding of VPNs, DNS, routing, and firewall configurations.
• Experience with VoIP system setup and troubleshooting.
• Excellent communication skills in English (C1+).
• Highly organized, proactive, and comfortable working independently in a remote environment.
• (Preferred) Experience managing or integrating security camera systems.

Work Structure

• Fully remote role based in Colombia.
• Must be available during U.S. business hours (Central Time overlap).
• Collaborates with U.S. Operations and Leadership teams.
• Coordinates with local vendors or on-site staff for physical installations or maintenance.

Application Requirements:

To be considered for this position, applicants are required to complete the following steps:

Self-Introduction Video (2–3 minutes): Record a short video including:

• Your name and location
• A brief summary of your work experience
• Why you would be a great fit for our company
• Any additional information you would like us to know
•  Upload the video to Google Drive, Dropbox, or YouTube (unlisted).

Typing Speed Test:

• Complete a free typing test at https://www.typingtest.com and submit a screenshot of your results.

Internet Speed Test

•  Run an internet speed test at https://www.speedtest.net and submit a screenshot of your results.

Submission Instructions:

 Please email the following to [email protected] :

• Video link
• Screenshot of typing test results
• Screenshot of internet speed results

We look forward to learning more about you!