Senior Product Owner (Remote, EST Preferred) - 1 Year Contract (FTE Conversion Target)

Product Owner

Fully Remote, highly preferred to work EST

Duration 1 year contract, targeting to convert to FTE

Key Responsibilities

Responsible for clearly understanding the vision for the product and communicating the vision to delivery teams

Responsible for understanding various users of the product, including other systems that may consume the product, in order to ensure that they are building a product that provides value to the users

Responsible for conducting the necessary research and analysis to fully understand the Product's needs and requirements

Work with Product Manager, Scrum Master and Development team in maintaining a well-refined and prioritized backlog of sufficient length to support the team's velocity

Responsible for making sure that the team understands the context of the stories in the backlog and that the team has adequate information to deliver the stories

Responsible for working with the delivery team to write and refine user stories

Ensures the product is demonstrated to the business and stakeholders and confirms that the product being delivered meets the business needs

Works with the delivery team on a daily basis to answer questions and review/approve stories being developed

Responsible for developing test plans for individual stories and testing the stories to ensure it meets the business requirements

Work with the Product Manager to develop end to end test case and assist in planning, sequencing, coordinating and helping users to carry out UAT

Help in the creation of personas, journey maps, empathy maps, surveys or utilize other tools and techniques to ensure the product users are well understood by the delivery team

Create burn up charts or other forecasting in order to set business expectations around prioritization and what may be in a given release

Create an environment of continuous improvement by using data to answer questions

Bring in the latest innovative thinking and ideas from the Agile community to increase agility, leveraging lean, scrum, kanban, and other agile thinking

Education/Certifications

Bachelor's degree

Certified SAFe Agilist, CSPO, or A-CSPO strongly preferred

Experience/Minimum Requirements

At least 7 years of experience in software, technology, program management and program implementation

At least 3 years of experience in product management using agile framework

Experience with agile approaches and concepts including Scrum, Kanban, XP or equivalent.

Experience with the ServiceNow platform; role will specifically support Customer Service Management (CSM) and Field Service Management (FSM) modules

Skills And Qualifications

Track record of successfully deploying products that involve multiple cross-functional teams from initiation to delivery

High degree of initiative and capacity to lead multiple priorities of significant scope in a fast-paced environment.

Practical experience creating stories and grooming backlogs

Proven ability to translate a product vision into an action

Can demonstrate techniques for quickly and effectively understanding a client domain and product

Demonstrated experience in helping stakeholders identify business value/objectives and using this to prioritize work

Demonstrate ability to effectively negotiate between competing stakeholders to ensure highest value objectives are met

Demonstrate an understanding of 'Personas' and how to identify users and create personas to represent them

Experience working in multiple Agile environments as a Product Owner

Experience in both agile and lean software development values and principles

Demonstrate how to breakdown product features into well-defined stories with acceptance to create a product backlog

Has experience in healthy conflict resolution and finding the best solutions to address issues and work effectively through disagreements