Senior Telecommunications Specialist - Technical Services Bureau

There is only one city in the country that can say it is the Nation’s Capital – Washington, D.C. Given that distinction, the Metropolitan Police Department is the premiere law enforcement organization in the city. We receive over 22 million visitors a year, have almost 700,000 residents, and 21,000 private business. The Department consists of more than 4,200 members: approximately 3,550 sworn members and over 650 civilian employees. We are one of the most diverse and highly trained departments in the country. We have the honor of safeguarding and protecting not only our nation’s residents, but also people from all over the world.

The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short- and long-term disability and life insurance, as well a strong retirement benefit and saving options. Employees are also eligible for our employer contributed 401a plan after one year of employment. Additional perks such as discounts on wireless carriers, gym memberships, amusement park tickets and much more! Additional information can be found at: DCHR Benefits

This position is located within the Metropolitan Police Department (MPD), Technical Services Bureau (TSB), Technology Division, Customer Service Branch, Telecommunications. The incumbent serves as the Supervisory Telecommunications Specialist, responsible for leading the branch’s program activities in providing direct technical support, fulfilling its mission, upholding high standards of quality and performance, ensuring compliance with procedural and regulatory requirements, providing telecommunications guidance to MPD leadership staff, and overseeing the technical proficiency of the Telecommunications Support Unit.

The Incumbent Will Be Responsible For The Following

• Serves as the primary technical advisor and representative for the Unit, participating in meetings with senior management and stakeholders. Develops and implements operational plans and provides strategic guidance for department-wide telecommunications systems and devices. Prepares staffing reports, analyzes trends, and compiles monthly summaries; develops special reports for leadership as needed.
• Reviews and provides feedback on proposed polices, directives, General Orders, and performance measures. Drafts and updates Standard Operating Procedures (SOPs) and official correspondence to ensure clarity and compliance.
• Reviews compliance inspection reports; directs corrective actions and revises procedures accordingly.
• Supports budget development by identifying financial, personnel, and material needs; prepares cost estimates and justifications.
• Applies project management and organizational development strategies to improve operations.
• Advises leadership and staff on telecom-related issues; ensures accuracy and compliance of required reports.
• Maintains liaison with internal and external agencies to coordinate telecom services and resolve issues.
• Makes decisions on telecom implementations, service expansions, and equipment upgrades.
• Serves as point of contact with multiple telecom carriers, Technical Services Bureau (TSB), and senior management; provides briefings on device features and limitations.
• Processes telecom service requests via RTS system; orders and manages devices and services (i.e.., phones, iPads, GETS cards).
• Coordinates installation, relocation, and maintenance of telecom equipment; tracks warranties and service agreements.
• Manages requests for long-distance, international, and unified messaging services.
• Verifies funding availability using FCMS; enters purchase orders and coordinates with carriers on cost data.
• Maintains inventory of department-issued devices; oversees upgrades, replacements, and returns.
• Conducts periodic inventory audits; signs off on clearance forms for separating employees.
• Issues updated policies and memoranda; recommends program changes based on regulations or technology.
• Ensures compliance with applicable directives and regulations.
• Supervises telecommunications staff; sets objectives, assigns work, and provides technical oversight. Develops performance plans, conducts evaluations, and manages hiring, promotions, and disciplinary actions. Oversees attendance, leave, and scheduling; resolves complaints and conducts corrective meetings.
• Performs other related duties as assigned.
  
  

Licensures, Certifications And Other Requirements

N/A.

Education

Bachelor’s degree in Telecommunications, Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, Engineering, or coursework that required the development or adaptation of computer programs and systems, and provided knowledge equivalent to a major in the computer field is preferred. A master’s degree is highly preferred.

Work Experience

Applicants must have at least one (1) year of specialized experience equivalent to at least the CS-12 grade level in the District of Columbia government, or its non-district equivalent, gained from the public or private sector. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position includes, but is not limited to: experience in telecommunications operating techniques, digital and analog communications requirements, local and wide area networking, and procedures; experience in telephone system needs analysis; ability to analyze and evaluate technical information on telephone and other telecommunication systems; and ability to supervise others.

One Year Of Prior Management/leadership Experience Required.

Work Environment

Work location is in an office environment. Work is sedentary and may require walking and standing in conjunction with travel and attendance at meeting and conferences away from the work site and carrying light items, such as laptops, papers, books, small parts, and driving an automobile.

Other Significant Factors

The Metropolitan Police Department is a 24-hour, 7 days a week operation. This position is considered“emergency” per DPM Chapter 12. An emergency employee must report to or remain at work if activated, during a declared emergency.

This Position Is Deemed As “Security Sensitive” Pursuant To Chapter 4 Of The D.C. Personnel Regulations, In Addition To The General Suitability Screening And Criminal Background Check (pre-employment And Periodic), Individuals May Be Subject To The Following Checks And Tests

• Traffic record check (as applicable);
• Pre-employment drug and alcohol test (as applicable);
• Consumer credit check (as applicable);
• Reasonable suspicion drug and alcohol test;
• Random drug and alcohol test;
• Return to duty or follow-up drug and alcohol test; and
• Post-accident or incident drug and alcohol test.
  
  

The incumbent is required to possess and maintain a valid motor vehicle operator’s permit.

This position is “At Will”. At will employment applies to the Management Supervisory Service (MSS). All positions and appointments in the MSS serve at the pleasure of the appointing authority and may be terminated at any time with or without cause. This position is not in a collective bargaining unit.

The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.

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