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Senior Service Designer

Booking.com • Netherlands
Relocation
This Job is No Longer Active This position is no longer accepting applications

Design and review end-to-end partner journeys, define key areas for improvement, and optimize service operating models. Collaborate with product teams and stakeholders to drive business outcomes. Mentor peers and contribute to service design standards.

Key Highlights
Define, design, and review end-to-end partner journeys
Collaborate with product teams and stakeholders
Mentor peers and contribute to service design standards
Design and optimize service operating models
Identify key areas for improvement
Technical Skills Required
Service design Process management Process automation Monitoring tools Customer journey mapping Process design
Benefits & Perks
Annual paid time off
Generous paid leave scheme
Hybrid working
Flexible working arrangements
Up to 20 days per year working from abroad
Industry leading product discounts
Inclusion and diversity initiatives

Job Description

Please include your portfolio in your application!Welcome to the Partner processes team at Booking.com. We are a team that designs, optimizes, and governs processes that deliver a seamless partner experience while enabling efficient collection and verification of business data to ensure regulatory compliance. As a team, we are positioned in the heart of the Accommodation business unit and are responsible for all partner processes where we need to collect information from our partners to become and stay compliant.
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