Senior Business Analyst - Product AI Program

Title : Business Analyst- Product AI Program

Role : Remote

Position: Contract

Key Responsibilities

• Backlog Hygiene & Agile Support: Assist the product manager in maintaining and organizing backlogs, ensuring capabilities, features, and user stories are well-structured and aligned with product priorities.
• Requirements Refinement: Collaborate with product managers and delivery managers to elicit, document, and refine business and technical requirements.
• Service Operations Analysis: Collect and analyze service operations data, including tracking total cost of ownership (TCO) and key performance indicators (KPIs) for product initiatives.
• Issue Ownership: Independently follow up on well-scoped issues, driving them to resolution with minimal oversight.
• Product Discovery Support: Assist in product discovery, including market analysis and hypothesis validation.
• Go-to-Market Support: Assist the product manager in launch planning, readiness tracking, and coordination with marketing, training, and support teams.
• Documentation & Reporting: Create and maintain clear, concise documentation including process flows, decision logs, and status reports.
• Additional Support: Take on other product-related tasks as needed to support the evolving needs of the Product AI program.

Preferred Qualifications

• Business Analyst or similar role, preferably in EdTech, SaaS, or AI-driven product environments.
• Familiarity with Agile methodologies and tools (e.g., Azure DevOps, Jira).
• Strong analytical skills with experience in data interpretation and visualization.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently and manage multiple priorities.
• Experience supporting AI is a plus.
• Comfort working in a matrixed organization with distributed teams.
• Key Behaviors & Attributes
• Self-Starter: Takes initiative and ownership without waiting for direction.
• Detail-Oriented: Catches inconsistencies and ensures completeness in documentation and processes.
• Collaborative: Builds strong relationships across functions and levels.
• Curious & Analytical: Asks the right questions and digs into data to uncover insights.
• Adaptable: Thrives in a fast-paced, evolving environment.
• Outcome-Focused: Keeps the team aligned on goals and delivers value incrementally."