Lab Networking Field Service Technician

What This Job Entails:

The Lab Networking Field Service Technician plays a hands-on role supporting enterprise lab network infrastructure across multiple lab sites in the Bay Area. This technician is responsible for hardware installation, cabling, equipment relocation, on-site troubleshooting, and documenting work performed across lab environments. You’ll work closely with cross-functional engineering teams and act as the on-site presence for the broader infrastructure and networking team.

Scope of Work

• Support complex, evolving network environments within Engineering Lab spaces (not traditional data center
• Travel between buildings and labs across the Bay Area based on daily task requirements
• Work with cross-functional engineering, operations, and remote infrastructure teams to support lab network deployments, changes, and ongoing needs
• Represent the team as the on-site point of contact for lab users needing networking or infrastructure support
• Prioritize customer service and flexibility in dynamic lab environment
• Work with moderate supervision while following SOPs and established processes

Roles and Responsibilities

• Install, move, and decommission lab networking equipment, including switches, servers, racks, cabling, and cable management infrastructure
• Complete onsite surveys to identify network deployment requirements and physical constraints (e.g. rack space, power
• Accurately label and document lab assets including devices and cabling
• Perform structured copper and fiber cabling per design specs.
• Update and manage tasks using a standard ticketing system (e.g. Jira, ServiceNow), maintaining clear communication and timely updates
• Act as Smart Hands support for remote teams—assisting with tasks such as device reboots, cable swaps, visual inspections, and basic diagnoses
• Follow all lab access, safety, and security procedures
• Support other lab infrastructure needs as required (patching, audits, inventory checks, cable cleanup, etc.
• Collaborate with engineering teams to troubleshoot connectivity or hardware-related issues in lab spaces