WalkMe Developer (ServiceNow) - Executive Communications

Job description

About IMERGEY - https://www.imergey.com/

IMERGEY specializes in executive communications, helping clients craft compelling stories that accentuate their expertise, unique experiences, and knowledge, commanding the attention of their target audience. With a proven track record of success and a team of seasoned experts, IMERGEY offers tailored solutions that drive growth, inspire trust, and amplify executives' voices in today's dynamic business landscape.

Job Highlights

We are seeking a skilled WalkMe Developer with a strong focus on ServiceNow to join our team. In this role, you will be the key to user adoption, designing and building intelligent in-app guidance within ServiceNow that simplifies complex processes, guides users through workflows, and drives productivity.

Your primary mission: to use WalkMe to create seamless, guided "Flows" that make using ServiceNow a breeze for employees across HR, IT, and Finance.

What You'll Do:

• Design & Build ServiceNow Flows: Use the WalkMe Editor to create intuitive, step-by-step guidance (Walkthroughs, Task Lists) that directly support and simplify key ServiceNow processes and workflows.
• Bridge the Gap: Partner with our ServiceNow administrators and business analysts to identify complex workflows (e.g., Incident, Change, Catalog Item requests) and transform them into user-friendly, guided experiences.
• Technical Mastery in ServiceNow: Apply your deep understanding of the ServiceNow DOM and UI structure to create robust, reliable CSS/jQuery selectors that withstand patches and updates.
• Develop Context-Aware Guidance: Use custom JavaScript and WalkMe rules to create dynamic guidance that responds to user roles, form data, and other context within the ServiceNow platform.
• Quality Assurance: Rigorously test all WalkMe Flows across different ServiceNow modules, user personas, and browsers to ensure a flawless and non-intrusive user experience.
• Measure & Optimize: Utilize WalkMe Analytics to measure the effectiveness of your guidance, track user engagement, and identify opportunities for further simplification and improvement.

What We're Looking For (The Must-Haves):

• 2+ years of hands-on experience developing and deploying content with the WalkMe platform.
• Proven experience applying WalkMe specifically within the ServiceNow platform.
• Strong technical skills in CSS/jQuery Selectors and JavaScript, with the ability to troubleshoot and adapt to dynamic web interfaces like ServiceNow.
• A solid understanding of ServiceNow's core UI structure (Forms, Fields, Tables).
• Excellent communication skills to collaborate with technical and non-technical teams.

What Will Make You Stand Out (The Nice-to-Haves):

• Experience building guidance for ServiceNow ITSM, CSM, or HRSD modules.
• Direct experience as a ServiceNow Administrator or Developer.
• Knowledge of ServiceNow UI Policies and Client Scripts.
• WalkMe Builder or Manager Certification.
• ServiceNow Certified System Administrator (CSA).

How Long Will the Process Take?

We move quickly and respect your time. Here's what to expect:

• Intro Call (45 min) – A quick chat with the team manager
• Final Call (30 min) – HR interview and feedback
• Offer! – If it’s a fit, we don’t drag it out
• Timeline: We aim to wrap things up within days

What Do You Get for All Your Hard Work?

• Competitive Pay – Above-market compensation for exceptional talent.
• Remote-First Flexibility – Work from anywhere
• Fast-Track Growth – Prove yourself and advance quickly. We don’t gate growth behind titles or tenure.
• Rapid Salary Growth – Purely Performance-based appraisals
• Performance Bonuses – Meaningful rewards tied to outcomes, not time spent.
• Full Ownership & Autonomy – You’ll have real impact, zero micromanagement, and massive upside if you execute well.