Learning and Development Training Specialist

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Job Overview

A leading organization is seeking a Training Specialist who will play a crucial role in designing, developing, and delivering training programs that align with their needs and business objectives. The focus will be on assessing training needs, developing customized transferable soft skill training programs, and delivering learning and development activities that add value to their growing client base and support employees' professional development.

Main Tasks

• Design and develop comprehensive training programs and training plans that address specific business challenges and enhance employee skills.
• Ensure clear alignment between training materials and training content to the client's needs based on the agreed-upon training plan.
• Adhere to the L&D process standards in planning, coordinating, delivering, and evaluating training and development activities.
• Create engaging and interactive training materials, including presentations, interactive activities, e-learning modules, user manuals, and other resources.
• Ensure content is relevant, up-to-date, and aligns with industry best practices.
• Align and support the Heads of L&D and L&D Business Partners in ensuring that the team supports clients in achieving their training targets and business objectives.
• Implement evaluation methods and monitoring techniques through impact surveys and feedback questionnaires to assess the effectiveness of training programs.
• Collect and analyze feedback from participants to continuously improve and update training content.
• Recommend and implement new approaches to enhance the quality and relevance of training programs.
• Ensure brand alignment and adherence to the company's branding guidelines for training content creation.
• Build and maintain strong client relationships, understanding their unique business needs and challenges.
• Ensure client satisfaction - individual and corporate - regularly provide consultative advice, report, and track progress.
• All other tasks will be carried out as per the instructions of the Line Manager.

Background

Qualifications

• Bachelor’s degree in human resources, Education, Organizational Development, or other related fields are an advantage.
• Successful candidates should have 5+ years of relevant experience as a soft skill facilitator/trainer ideally in the Hospitality, service industry, or in a corporate environment.

Desirable

• Professional Training Certification or other professional Certification; CIPD, SHRM, etc. is a plus.

Competencies

• Strong instructional design skills with the ability to create engaging and effective training material both face to face and in a virtual environment.
• Excellent proficiency in English.
• Knowledge of e-learning platforms, tools, and practices.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).
• Proven record in executing successful training programs.
• Excellent presentation and facilitation skills.
• Ability to build rapport with employees, management, partners, and vendors.
• Articulate and confident standing up and delivering to various audiences.
• Ability to plan, multi-task, and manage time effectively.
• Active listener and strong communicator, both written and spoken.
• Organized, a self-starter, and an inspirational trainer.
• Highly proficient in Microsoft Office Suite.