Technical Customer Support Specialist - SaaS Life Sciences

Simploud is a leading SaaS company in the Life Sciences Informatics (LSI) sector. We offer innovative, tailored compliance management solutions to our clients, distinguishing ourselves in a competitive market with our subscription-based, cost-efficient services.

We are looking for a Technical Customer Support Specialist for a full time (40 hours per week) job.

Simploud is located in Israel, with local affiliate in Hungary.

Other locations in Europe may also be relevant.

Key Responsibilities:

Technical Engagement & Support:

• Translate business requirements into system designs and configurations.
• Provide ongoing technical support, ensuring customers maximize the benefits of our solutions.
• Seek opportunities for product customization and enhancement.

Customer Feedback & Product Development:

• Gather and analyze customer feedback to guide product development.
• Conduct training to enhance customer understanding of our products.
• Monitor and improve customer satisfaction and retention metrics.

Required Skills & Qualifications:

• Relevant education, industrial, biomedical, or biotechnology engineering or information systems management degree.
• 1-2 years working experience, preferably in SaaS environment.
• Strong ability to convey technical concepts in a clear, understandable manner.
• Excellent communication, presentation, and interpersonal skills.
• Knowledge of CRM systems and customer success tools (SalesForce knowledge is a plus).
• Good understanding of HTML, XML, JSON.
• Fluent English speaker.
• Self-motivated and able to thrive in a fast-paced setting.

What we offer:

• The job can be fulfilled in full remote setting (i.e. home based)
• Stable working environment with career development opportunities
• Young and motivated team
• Contractor contract
• Salary/service fee will be paid in USD