Senior Linux and AWS Server Management Technical Support Specialist

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Managed Services Provider (MSP)

Why Consider This Job Opportunity

• Salary up to $80,000, depending on experience
• 100% remote work opportunity, offering flexibility
• Comprehensive benefits including medical insurance, retirement plan, and PTO
• Opportunity to assist in onboarding, training, and mentoring new team members
• Work in a fast-paced environment with the chance to develop technical skills in Linux and AWS server management
  
  

What To Expect (Job Responsibilities)

• Provide technical support for customers via phone, ticket system, or messenger
• Address advanced Linux and AWS server management issues
• Utilize critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• Monitor server alerts for performance issues and implement appropriate solutions
  
  

What Is Required (Qualifications)

• Minimum of 1 year of experience in customer service or technical support via phone or ticketing system
• Experience as a System Administrator or End User of a Linux Operating System (e.g., Ubuntu, CentOS, CloudLinux)
• Managed Services Provider (MSP) experience is required
• Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
  
  

How To Stand Out (Preferred Qualifications)

• Strong troubleshooting skills in a fast-paced environment
• Ability to multitask and adapt quickly to changes
• Excellent communication, availability, and interpersonal skills
• Open to working in a 24/7 support environment, including weekends
  
  

#CustomerSupport #ManagedServices #RemoteWork #TechnicalSupport

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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