Technical Support Engineer (100% Remote)

• 100% remote opportunity for candidates based in Poland
  
  

Sanoma Learning is the leading European learning company, serving over 20 million students in 11 countries. We offer printed and digital learning materials as well as digital learning and teaching platforms for primary, secondary, and vocational education. The development of our methodologies is based on deep teacher and student insight and really understanding their needs. By combining our educational technologies and pedagogical expertise, we create learning products and services with the highest learning impact. In our Technology organization, you will join the largest cross-cultural community of Sanoma Learning and contribute to the digital transformation and future of education in Europe.

Role Responsibilities

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Your Work

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Document technical knowledge in the form of notes and manuals

Prioritize and manage several open issues at one time

Provide prompt and accurate feedback to customers

Ask customers targeted questions to quickly understand the root of the problem

Must-have Requirements

Basic knowledge of OAuth2 (experience with Auth0 by Okta is nice to have)

Basic knowledge of K8s

Basic knowledge of REST API

Basic knowledge of SQL

Basic knowledge of AWS

Experience with CloudWatch, Datadog or similar

Abillity to find a root cause of a bug/incident

Abillity to support integrators (internal clients/teams/applications)

Basic scripting skills (Bash)

Ability to diagnose and troubleshoot basic technical issues

Excellent problem-solving and communication skills

Nice-to-have Requirements

Java and Spring Boot experience

ITIL certificate

Location

100% remote work

What We Offer

B2B contract for an indefinite period;

Work-life balance and great atmosphere;

Opportunities for professional development through interesting tasks.

As an employer, Sanoma offers a working environment where you are able and encouraged to show your best self. The working environment is result-oriented as well as flexible with a focus on collaboration. We offer you a key position with interesting and challenging tasks and excellent opportunities for professional growth. You will be part of a highly professional and experienced international team in an open and informal setting, where initiative is expected and rewarded.