Senior Business Analyst Lead - Customer Data and Analytics

Job Title: Business Analyst IV (Lead)

Location: Brentwood, TN (Hybrid)

Contract duration: 3 month contract with potential to extend or convert

Job Summary

We are seeking a Business Analyst to support marketing automation, data migration, and customer journey optimization for a growing team. You will help lead the migration from Adobe to Zeta, analyze large customer datasets, develop dashboards and reporting, and drive improvements in processes and efficiency.

Responsibilities:

• Become a functional expert in customer data, which includes but is not limited to defining data elements, providing input on data structure, creating & maintaining business reporting, and aiding in training documentation as needed.
• Lead high priority projects to ensure efficient, accurate, and on-time delivery
• Support and align priorities to meet customer and business needs through consistent communication with key partners
• Provide recommendations to help guide Customer Analytics strategy
• Lead internal team member training with potential to lead a direct report
• Work cross functionally with various stakeholders across the company to identify customer data needs and provide insights, analytics, dashboarding, or reporting support
• Drive implementation of Customer modeling and support deployment of personalization
• Develop and interpret customer dashboards and findings to business leadership
• Troubleshoot dashboards and reporting through knowledge of the databases and toolset
• Training end users on new reports and dashboards and modeling/implementation

Requirements

Experience: 3-4 years’ experience in Retail Analytics or related business.

Education: Bachelor’s Degree in Business, Statistics, Finance, or equivalent experience. Any suitable combination of education and experience will be considered.

Other knowledge, skills, or abilities:

• Expert level SQL skills. Expertise in other programming language(s)
• Familiarity with Adobe and Zeta
• Demonstrated experience leading people through training or project management
• Expertise with large data sets and relational databases
• Ability to tell the customer data story clearly and concisely for various audiences, including leadership
• Experience with Retail POS or Loyalty Program Data
• High-level written and verbal communication skills
• Proficiency in Microsoft Office products
• Speak, read, and write effectively in the English language

Nice To Have:

• Experience with Alteryx/Tableau
• Experience working with Customer Data preferred

Screening questions:

Do you now or in the future require sponsorship (e.g. H-1B)? Y/N

EEO and ADA Statement:

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:

[email protected]