Professional Services Delivery Implementation Engineer

Professional Services Delivery Implementation Engineer – Remote/Greater Chicago, Greater Dallas Area, or Greater Atlanta areas.

** Fully remote position with up to 66% travel required for post-sales implementation at customer sites/COLOs. Due to the volume of travel, candidate must reside near a major airport hub.

This role is designed for individuals who are passionate about technology, possess excellent problem-solving skills, are committed to delivering high-quality service to customers and looking to develop their skills to progress their career.

Overview:

This role focuses on implementing various technologies and services for clients ranging from media and entertainment to enterprise sectors. Ideal candidates will demonstrate a proactive, customer-first approach and the ability to work both independently and as part of a team in fast-paced settings. Experience in implementing systems in both live and new environments is valuable.

Key Responsibilities:

• Hands-on troubleshooting, installation, and configuration of customer solutions.
• Work closely with customers' IT staff to ensure accurate and timely deployment of solutions.
• Collaborate with Engineers and Project Managers to deliver pre-sales engineered solutions.

Qualifications:

• Strong interpersonal and communication skills.
• Ability to work autonomously in high-demand environments.
• Experience with medium to large data center environments is a plus.

Technical Skills Required:

• Essential:
• Network/Service Troubleshooting: Physical Media, Basic Switching, DNS, DHCP
• Networking CLI: Cisco (CAT-OS), Dell (OS10/SONiC OS)
• Hypervisor Networking: VMware (Standard vSwitch, vSphere Distributed Switch)
• Hypervisor Administration: VMware
• VM Migration: Virtual to Virtual (VMware), Physical to Virtual
• Desirable:
• Advanced Networking: Routing, Fibre Channel, iSCSI, Firewall
• Networking CLI: Cisco (NX-OS), Arista, HP/Aruba, Dell (OS9)/FTOS, Juniper/Extreme
• Hypervisor Networking: Hyper-V, VMware NSX
• Hypervisor Administration: Hyper-V, Nutanix
• VM Migration: Hyper-V to VMware

Experience:

• 2-4 years in MSP, VAR, ISP, NOC, or enterprise IT.
• Strong problem-solving skills in critical, fast-paced environments.
• Excellent verbal, written, and active listening skills.
• Basic consultative skills with a knack for identifying and resolving issues proactively.