Drive data-informed decision-making and enhance customer and business performance. Analyze customer data, identify trends, and provide recommendations for improvement. Collaborate with cross-functional teams to achieve business goals.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Location: Nairobi, Kenya
Company: Mogo Kenya, part of Eleving Group
Position open to all nationals. Relocation to Nairobi, Kenya is required.
About Us: We are dedicated to fostering upward social mobility in diverse communities by providing credit access to entrepreneurs who are often excluded from traditional banking. Through a combination of asset financing, fintech innovations, AI-based underwriting, and proprietary car portals, we empower local entrepreneurs, such as motorcycle taxi riders, Uber/Bolt drivers, and small business owners, to purchase their own vehicles and obtain loans to expand their businesses.
We are seeking for a Business Analyst to drive data-informed decision-making and enhance customer and business performance. As a key partner across Customer Success, Sales, and Product teams, the Business Analyst will ensure data-driven excellence and continuous improvement across the device financing business.
Key Responsibilities:
Data Analysis & Reporting
- Collect, clean, and analyze customer data (NPS, surveys, app usage, repayment behavior).
- Build regular reports and dashboards to track satisfaction, retention, and engagement.
- Identify trends, risks, and opportunities in customer behaviour.
Communication & Process Support
- Support testing and rollout of communication templates (SMS, email, WhatsApp).
- Assist in evaluating performance of call scripts and outbound campaigns.
- Provide data-driven recommendations to improve communication effectiveness.
Customer App & Digital Insights
- Analyze customer app usage patterns and identify pain points.
- Work with IT and product teams to provide analytical input for app improvements.
- Track adoption and impact of new digital features on customer experience.
Customer Feedback & Insights
- Support collection and analysis of NPS and survey results.
- Summarize insights into clear presentations for management and cross-functional teams.
- Track impact of customer feedback initiatives on product and service improvements.
5. Collaboration & Continuous Improvement
- Work closely with Customer Success, Sales, and IT teams on improvement projects.
- Assist in A/B testing and monitor outcomes of customer journey or communication changes.
- Document processes, insights, and lessons learned to support continuous improvement.
What we expect from You:
- A degree in Business, Economics, Statistics, or related field.
- 2–4 years of experience in business analysis, customer insights, or related analytics roles.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau, or similar).
- Experience with customer data (NPS, CRM, surveys, or digital engagement metrics).
- Ability to translate data findings into clear business recommendations.
- Excellent communication and presentation skills.
- Comfortable working cross-functionally with commercial, product, and IT teams.
- Familiarity with A/B testing and performance tracking is an advantage.
What We Offer:
- Multicultural and professional team dynamic. One in a lifetime opportunity and live and work in Africa!
- Monthly salary in a range of 1500 - 1600 EUR net, results-oriented bonus system.
- Housing allowance and periodic flights back to home country.
- Relocation support (flights to Nairobi, visas).
- Health insurance for You and your family
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