Lead a team of assessors to ensure quality and consistency in evaluations, and drive continuous improvement in the learning and development process. Collaborate with cross-functional teams to enhance the overall learning experience. Develop and maintain quality documentation and reports.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Quality Assurance (QA) Manager – Learning & Development Assessment Team
📍 Fully Remote | 💼 Full-Time | 🕒 24/7 Based on Business Needs
Lead the Team Behind Our Trainees’ Success
At Doneverse (formerly Outsourced Doers), we pair exceptional virtual marketing assistants — our Doers — with visionary Founders, and we don’t stop there.
We invest in world-class training, assessment, and quality systems to ensure every Doer is equipped to thrive.
That’s where you come in.
As the Quality Assurance (QA) Manager, you’ll oversee a team of Learning & Development Assessors who evaluate trainee exams, projects, and performance outputs.
Your mission? To ensure every assessment is accurate, consistent, and aligned with Doneverse’s standards of excellence — and to lead your team toward continuous improvement.
This role requires flexibility across business-rostered schedules (including AEST, PST, and UK time zones or weekends) as we operate 24/7 to support global talent.
What You’ll Do
You’ll be the backbone of our assessment quality — ensuring fairness, accuracy, and integrity across every evaluation.
Your day-to-day will include:
- Overseeing the quality and consistency of exam and project marking
- Conducting QA audits and calibration checks to ensure alignment with assessment rubrics
- Coaching and supporting the L&D Assessor team to maintain high performance and reliability
- Identifying gaps and recommending training or process improvements
- Collaborating with Training, Allocation, SME, CX, DS and HR to enhance the overall learning experience
- Maintaining detailed QA documentation, score logs, and audit records
- Reporting QA trends and insights to leadership for continuous program improvement
What You’ll Need
Must-Have Skills & Experience
- 3–5 years’ experience in Quality Assurance, Learning & Development, or Assessment Management
- Marketing agency or digital marketing operations background required
- Experience leading or managing a QA or training team in a corporate learning environment
- Strong understanding of evaluation frameworks, marking rubrics, and performance standards
- Excellent analytical, coaching, and reporting skills
- Ability to work cross-functionally and influence teams to uphold quality standards
- Exceptional attention to detail, accuracy, and fairness
Bonus Points For
- Background in education, instructional design, or training operations
- Experience with Learning Management Systems (LMS) and digital assessment tools
- Certification in Training & Assessment, Quality Management, or Instructional Design
- Proficiency in data-driven quality reporting using Google Sheets, Excel, or dashboards
Why Join Doneverse?
- Join a remote-first, global company that invests in people, process, and performance
- Lead a high-performing team that impacts the success of every Doer
- Be part of a company that values quality, fairness, and growth
- Enjoy structured processes, clear development pathways, and genuine support
- Make a meaningful difference by ensuring every Doer’s journey starts with excellence
Apply Now!
Click Apply to start your application.
🔍 Be the quality leader who shapes the next generation of global talent.
🌍 Work remotely, grow globally, and make your mark with Doneverse.
✨ Apply today and bring your expertise to where it truly matters.
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