IT Technician

Position Overview:

As an IT Technician, you will be monitoring, maintaining and upgrading the computer systems and networks, diagnosing hardware and software faults. The IT Technician will oversee the smooth running of computer systems and programs whilst ensuring users get maximum benefits from them.

Primary Responsibilities:

● Provide IT support to our Admin & Operations team.

● Assist with computer, phone, and desk set up for new hires, performing or ensuring proper installation of cables, operating systems, or appropriate software.

● Answer inquiries regarding computer software or hardware operation to resolve problems.

● Order replacement hardware or new software needed for operations.

● Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

● Oversee the daily performance of computer systems and networks.

● Assist with office equipment maintenance.

● Report office equipment deficiencies or needs for repairs.

● Assist with office relocation or office additions, such as building furniture, developing office floor plans, and setting up electronic components.

● Setting up new users accounts, profiles and dealing with password issues.

● Implement the rollout of new applications or updates.

● Testing and evaluating new technology for use.

● Managing server network and ensuring consistent uptime.

● Complete special projects as assigned.

Experience and Education Requirements:

● 1-3 years of work experience in customer service, operations, data entry, call center, IT/Network Helpdesk, or logistics required.

● Above average proficiency in Google Suite Apps and Administration; Microsoft Office (vlookup, pivot tables, reports) is preferred.

● Associates' or Bachelor’s degree preferred.

● Demonstrated experience with intermediate PC Helpdesk, VOIP deployment and support, and Networking setup and administration is required.

● Experience using hand tools and light power tools to assemble and set up furniture and display mounts is strongly preferred.

Skills/Aptitude:

● Must have strong attention to detail and ability to follow directions through to completion.

● Ability to prioritize, balance, and organize information while completing multiple tasks.

● Excellent written and verbal communication skills.

● Excellent teamwork skills.

● Presents self in a highly professional manner to others and understands that honesty and ethics are essential.

● Ability to work a flexible schedule including nights, weekends and holidays as business needs dictate.

License/Qualification:

● CompTIA A+ Certification preferred.

Physical Requirements:

● Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

● Significant walking or other means of mobility.

● Ability to work in a seated position for long periods of time (up to 8 hours).

● Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

● Generally in an indoor office setting; may include occasional participation in outdoor company events.

● Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.

● While performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

● The noise level in the work environment is usually moderate to loud.