Director of Implementation and Project Management

A fast-growing healthcare technology provider that helps hospitals, imaging centers, and provider groups modernize how clinical workflows and data move across their organizations is seeking a Director of Implementation / Implementation Manager to own the journey from signed contract through configuration, rollout, and successful go-live.

Director of Implementation Duties:

• Lead the full implementation lifecycle for new customers (kickoff → go-live → early adoption)
• Run discovery and design workflows/solutions that fit each customer’s environment
• Configure and customize customer environments in the platform and oversee technical setup
• Manage multiple concurrent implementations with varying scope and timelines
• Coordinate with Product, Engineering, Sales, and Customer Success to keep projects on track
• Develop and refine implementation playbooks, templates, and processes
• Track key metrics (time-to-value, readiness, activation) and drive continuous improvement
• Serve as the escalation point for complex or at-risk implementations
• Ensure smooth handoffs to Account Management / Customer Success once customers are live

Director of Implementation Requirements:

• 5+ years in implementation, onboarding, or project/program management (healthcare or SaaS)
• Experience with healthcare IT workflows and systems (EHR, RIS, PACS, or similar)
• Comfort configuring customer accounts/environments in a software platform
• Strong project management skills and experience managing multiple workstreams
• Executive-level communication and stakeholder management skills
• Familiarity with project tools (Smartsheet, Asana, Jira, or similar)
• Process- and outcome-oriented, with a bias toward action and improvement

This role is fully remote and offers a competitive salary along with equity options and benefits. Please apply now by sending a resume