Customer Support Executive - Employee Relocation Services

Company Description

HappyLocate, established in 2016, revolutionizes the employee relocation landscape across 16,000+ pin codes. We offer a wide array of services including house shifting, pet relocation, office moves, and house search assistance. Utilizing advanced technology and customized solutions, we manage relocations efficiently from planning to post-move support. Our dedication to reliable service has led to growing customer satisfaction. Join us and experience seamless employee relocations.

Role Description

We are seeking a detail-oriented and customer-focused Customer Support Executive to join our team. The ideal candidate will serve as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

Customer Interaction Respond to customer inquiries via Phone, Email and Chat

Handle customer complaints, escalations professionally and promptly Problem Resolution Investigate and resolve customer issues efficiently

Follow the TAT for escalation resolution Feedback Collection Constant feedback from the customers at every stage of the process

Ensuring improvement in NPS Process Adherence Documentation and records of every conversation to be maintained

Following the company and business processes without deviations Service Excellence Ensuring customer satisfaction by maintaining service standards Cross-functional coordination Areas of improvement for other team members to enhance the experience of a customer

Qualifications needed:

1 to 3 years of experience in Customer support or similar role, preferably from a Packing & Moving Industry.

Excellent verbal and written communication skills Ability to multitask and manage time effectively Proficiency in Excel and Powerpoint.