Platform Integration Manager

About the Client

Our client is a venture-backed fintech infrastructure company modernizing U.S. loans and consumer lending. They provide an API-first platform that streamlines credit decisioning, compliance, capital workflows, and lender operations. By replacing manual handoffs with programmable building blocks, they enable originators and fintechs to launch and scale lending products with software-driven efficiency.

About the Role

As a Platform Integration Manager, you’ll own the full onboarding journey for new customers—from initial solution design through go-live and ongoing success. You’ll partner with product, engineering, and account teams to help lenders, brokers, and fintech product teams embed the client’s APIs, dashboard tools, and embeddable UI components into production workflows. You’ll also establish the repeatable playbooks that make implementations faster, safer, and more scalable over time.

Responsibilities

• Lead end-to-end customer onboarding: discovery, scoping, integration design, testing, launch, and post-launch stabilization.
• Advise customers on best practices for integrating APIs, SDKs, and embeddable components into their architecture and user experience.
• Build and maintain standardized implementation frameworks (templates, runbooks, timelines, KPI tracking) to deliver consistent outcomes.
• Drive joint success plans with account management, aligning on milestones, SLAs, and measurable customer KPIs.
• Provide tier-1/triage support after launch; surface insights, route issues, and translate product feedback into clear requirements.
• Collaborate with product and engineering to forward-deploy configurations, scope enhancements, and influence roadmaps based on real-world use cases.
• Develop deep product expertise and act as a consultative partner to help customers unlock full platform value.

Requirements

• 4+ years in implementation, solutions engineering, technical account management, or technical product roles.
• Hands-on experience integrating APIs and working with developer tooling and workflows.
• Strong project management skills with a track record of delivering complex, multi-stakeholder projects.
• Excellent written and verbal communication; able to simplify complexity for technical and non-technical audiences.
• Proven ability to work cross-functionally with product, engineering, and GTM teams.
• Background in fintech, SaaS, or developer/infrastructure platforms preferred.
• Based in—or willing to relocate to—the San Francisco Bay Area or New York City.

Benefits & Why Join

• High-impact ownership of customer launches that move real dollars, decisions, and risk.
• A deeply technical product surface with modern APIs and modular UI—ideal for builders who enjoy complex, regulated environments.
• Opportunity to create the implementation playbook from the ground up and scale it across a growing customer base.
• Close collaboration with seasoned product and engineering partners in a low-ego, outcomes-driven culture.
• Competitive compensation with meaningful upside, plus comprehensive benefits and relocation support for eligible locations.