Customer Success Manager - Life Sciences & Tech

About Our Client

Our client believes access to the best healthcare information is a basic human right. The mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this, teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.

The Customer Success team is dedicated to building deep, meaningful relationships with existing customers, helping them implement the platform and realize the full value of its products and data offerings.

Key Responsibilities

• Serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of solutions
• Collaborate closely with the Customer Success team, as well as Product, Sales, and other cross-functional partners, to represent client needs and influence product evolution
• Build strong, long-term relationships with clients by guiding them through onboarding, implementation, and account growth
• Define client-specific success criteria, goals, and KPIs, and support clients in achieving measurable outcomes
• Prepare monthly and quarterly client reports that highlight usage trends and key insights
• Effectively prioritize across multiple accounts and projects, ensuring deadlines and commitments are consistently met

Required Qualifications

• 1+ years of customer-facing experience in the Life Sciences and/or Tech industry (Customer Success, Account Management, or Client Services role strongly preferred)
• Strong communication and presentation skills; ability to engage with stakeholders and users across all levels of an organization
• Proficient in G-Suite and Microsoft
• Comfortable assisting with other projects and duties as assigned

About You

The ideal candidate is committed, proactive, and approachable, with exceptional organizational and project management skills. They thrive in a fast-paced environment, manage multiple priorities with ease, and focus on setting both clients and teammates up for long-term success.

• Strong attention to detail and a genuine eagerness to learn
• Demonstrates grit, resilience, and tenacity, with a desire to grow and scale alongside the organization
• Adept at balancing multiple projects and priorities across both technical and business stakeholders
• A clear, confident communicator and presenter with strong executive presence
• Passionate about client success and building lasting relationships

Compensation

This role pays $52,000 to $65,000 per year, based on experience, plus a variable commission based on personal performance, in addition to stock options.

Our client Offers

• Full suite of health insurance options, in addition to generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from anywhere
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”