Senior Amazon Connect Developer

Hello,

This is Deepak and I’m a professional Recruiter with Vlink.

VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is ‘Great Place to Work® Certified™' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink’s work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.

Looking for Face to Face Interview Dallas, TX location

Job Descriptions:

Role: NodeJS Backend Developer with Node.JS

Experience: 6-12 Year

Primary Skills: AWS, Lambda.

Additional Skills: Node, Amazon Connect

Education: Bachelors

Relocation: Yes

Additional Information:

• Working hours: 40 hours
• Remote/Hybrid/Onsite? Dallas, TX (Hybrid)

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Role Summary:

As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You’ll serve as a technical owner for voice architecture, IVR/contact flows, Client integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.

Key Responsibilities:

Architecture & Design

• Own the technical roadmap for Amazon Connect implementations.
• Design scalable, secure, and resilient contact center solutions.
• Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.

Development & Integration

• Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
• Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
• Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
• Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.

Operations & Support

• Provide production support and participate in on-call rotations.
• Conduct root-cause analysis, post-mortems, and incident response.
• Establish observability with SLIs/SLOs, dashboards, and automated alerts.

Leadership & Collaboration

• Mentor junior developers and guide cross-functional teams.
• Collaborate with network/security teams to ensure QoS, IAM, and compliance.
• Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications:

• Experience:
• 5–10+ years in telephony/contact center or strong AWS backend development.
• 3+ years hands-on with Amazon Connect is preferable.
• 3+ years hand on AWS backend development
• 2+ years with Salesforce Service Cloud Voice (preferred).
• Willing to train a strong candidate on Amazon Connect
• Technical Expertise:
• Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred)
• Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
• Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
• Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
• Tools & Frameworks:
• Terraform, CloudFormation, Git, CI/CD pipelines.
• GenAI tools: Amazon Bedrock, OpenAI, LangChain.
• CRM integrations: Salesforce, ServiceNow.
• Soft Skills:
• Strong communication and stakeholder engagement.
• Ability to lead cross-functional initiatives and mentor peers.