Job Description Summary Grid Solutions, a GE Vernova business, is focused on bringing together technologies and expertise to help solve the toughest power system challenges, accelerating the global transition to a more resilient and reliable grid.
Within Grid Solutions, GEV's Critical Infrastructure Communications solutions deliver comprehensive networks that are designed to be secure, flexible, and tailored to meet customers' objectives and unique geographic requirements. GEV supplies critical infrastructure communications, with a focus on energy, oil and gas, mining, water/wastewater, and transportation.
This role covers the Level three technical support for GEV CIC Wireless portfolio globally based out of Massy France.
The main interface points are the L1/L2 support teams from the GEV regions worldwide (Receiving support tickets) as well as the L4 Technology team in Rochester (Submitting support tickets).
Part of this role is to maintain a platform in Massy with the main GEV Wireless Products to facilitate the troubleshooting and the reproduction of the issues faced by L1/L2 to try and provide the solution before escalating to L4 when needed.
Job Description
Roles And Responsibilities
- Global L3 after sales technical support for GEV Wireless portfolio.
- Maintain a test platform in Massy to aid in the troubleshooting process.
- Technical coordination with internal/external clients.
- Technical coordination with the Technology Team (L4 support) when needed to resolve the client tickets.
- A secondary task for this role is to provide “on the Job training” for GEV operations team and provide technical support to ramp up the technical capabilities in regions where we are introducing the use of the wireless portfolio (occasional international travel is required).
- Monthly KPI reporting.
Required Qualifications
Relevant professional experience in below fields:
- RF wireless (UHF, VHF, Cellular Wifi…):
- RF propagation studies.
- Antennas, duplexers, and other RF accessories characteristics.
- Signal modulations: QAM, FSK, OFDM…
- Cellular architecture
- Layer 2 MAC connectivity.
- IP Networking (Switching, routing, VPN, QoS…).
- Network and device management.
- Cybersecurity basics: encryption certificates, firewalling…
- Troubleshooting: Hardware and software related.
Fluent in English.
Desired Characteristics
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
- Experience in customer support ticketing tools.
- Familiar with Power utility and industrial environments
Grid Solutions, une division de GE Vernova, s'attache à rassembler des technologies et des compétences pour aider à résoudre les défis les plus complexes en matiè
Job Description Summary Design and delivery of the full spectrum of talent recruitment activities, from research and sourcing, through interview and offer, and all of the operational and administrative work associated with those activities. Impacts quality of own work and the work of others on the team. Focused on execution of standard enabling activities/provision of advice subject to policy and work routines within an enabling discipline. There may be some latitude to rearrange the sequence to complete task/duties based on changing situations.
Job Description
Roles And Responsibilities
- Individuals responsible for researching, sourcing, evaluating and selecting talent at all levels. Includes those who manage sourcing and recruiting teams within a shared service center, as well as those in Businesses who lead the broad spectrum of Talent Recruitment work for that business. For use in Business or Shared Service teams.
- Broadening knowledge of theories, practices and procedures in own discipline to execute functional policy/strategy; still developing functional knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined policy/parameters.
- A job at this level requires good interpersonal skills. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Required Qualifications
- This role requires basic experience in the Human Resources & Sourcing and Recruiting.
- Bachelor's degree from an accredited university or college .
- English and Spanish - Advanced.
Additional Information
Relocation Assistance Provided: No
