Technical Support Specialist

About Avy
Avy pioneers unmanned aviation technology for emergency services and life-saving applications. We partner with innovative organizations that are among the first in the world to integrate long-range drone operations into their daily workflows.

We thrive on innovation, agility, and bold ideas and we’ve developed a range of cutting-edge products that are ready to make an impact at scale. We’re an award-winning scale-up in the aviation industry, and we pride ourselves on combining an innovative garage startup culture with being a professional and safety-minded aviation organization.

About the Role
As a Technical Support Specialist, you ensure the software team remains focused. From installing software on client devices to coordinating deployments and resolving technical issues.

You will act as the first line of support for internal teams, set up hardware and software environments, investigate incident reports, and support seamless software releases. You’ll work closely with the software team, shielding them from distractions, and with the customer success team, ensuring technical support.

This role is hands-on, dynamic, and critical to mission success: ideal for someone who loves solving problems, learning new technology, and supporting real-world aviation deployments.

Key Responsibilities
You’ll work on installing and configuring Ubuntu OS and proprietary software on client devices. You’ll troubleshoot issues, investigate bug reports, document findings, configure network settings, and support secure deployments across environments. You’re responsible for managing incoming support tickets, escalating complex issues to engineering, and serving as the first-point technical contact for internal teams. You’ll also:

• Help coordinate software delivery, deployment;
• Gather feedback from clients and internal teams to support product improvements;
• Perform basic QA testing on releases and deployment procedures;
• Act as the technical liaison between engineering, product, and customers;
• Support customer success and commercial teams in deploying and configuring complex systems;
• Provide internal training, handle technical support, and communicate customer issues; Educating the Avy team (specifically Sales & BD) on our product capabilities and limitations;
• Help reduce ad-hoc distractions for the software team;
• Provide a feasibility check on PoCs, Demos, and other operation requests from a technical perspective.
  
  

About You
You are curious, structured, and energized by helping technology succeed in real-world environments. You like diving into technical systems, figuring out what’s happening under the hood, and making things run smoothly for users.

You communicate clearly, stay calm when things get busy, and enjoy being the person who connects people, systems, and solutions.

Requirements
To be successful in this role requires strong motivation to solve technical problems and support users. You bring at least 2 years of experience in a similar role.

You excel at clear communication: able to explain technical topics simply. You’re comfortable with Linux/Ubuntu systems and command line and have a basic understanding of networking (VPNs, IPs, routing). You have experience with support/ticketing tools, like to work structured and detail-oriented, and have a strong documentation mindset. You have the ability to learn quickly and work independently.

Nice to Haves

• Basic scripting (Python or Bash);
• Experience in tech, hardware, or aviation environments;
• Familiarity with QA or testing workflows;
• Technical certifications or coursework.
  
  

What We Offer

• Impactful work: be part of a company using technology to save lives and drive sustainability
• Leading the drone revolution: work on advanced aerial systems projects that keep you on the front lines of innovation as we shape the future of drone technology
• Competitive salary ranging between € 2900 - 3600 gross based on a 40-hour work week, de
• Unlimited time off: take the time you need to recharge and stay at your best
• An inspiring office: work from our awesome space in Amsterdam, featuring a maker space, sauna, and great lunches!
• Startup experience: embrace the excitement, freedom, and fast growth of an ambitious tech startup
• A great culture: a warm and fun atmosphere with regular get-togethers, drinks, and celebrations plus a work environment built on trust, freedom, and learning from mistakes
  
  

Apply for the Job
If you’re ready to join our team and embark on this exciting adventure, we’d love to hear from you! Or please feel free to reach out to our recruiter Randi on +316 21 93 42 51

EU citizenship or an EU work permit is required for this position (Avy does not offer relocation support).

Acquisition for this vacancy is not appreciated.