IT Technician/Support Specialist (Junior/Mid-Level)

📍 Location: Remote (Ireland)

🕒 Employment Type: Full-Time

💼 Level: Junior / Associate / Mid-Level

We’re looking for a skilled and reliable IT Technician / Support Specialist to provide technical support and ensure smooth IT operations across our organization. In this role, you’ll assist users, troubleshoot issues, and help maintain systems and infrastructure in a dynamic, remote-first environment.

• Provide first-line technical support to internal teams via chat, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Set up and configure computers, accounts, and applications for new users.
• Maintain IT systems, documentation, and equipment inventory.
• Escalate complex issues to senior IT staff when necessary.
• Assist in implementing cybersecurity and data protection best practices.
• Support the rollout of new tools, systems, and updates.

• 1–4 years of experience in IT support, helpdesk, or technical troubleshooting roles.
• Solid understanding of Windows, macOS, and basic networking principles.
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Strong problem-solving and communication skills.
• Ability to work independently and prioritize tasks in a remote environment.
• IT certifications (e.g., CompTIA A+, Microsoft, or Cisco) are a plus.
• Fluent in English.
• Based in Ireland with the legal right to work full-time.

• Fully remote position within Ireland.
• Opportunity to work with modern IT systems and tools.
• Collaborative and tech-driven environment.
• Continuous learning and professional development support.
• Competitive compensation and benefits.