IT Support Engineer (Junior/Mid-Level)

📍 Location: Remote (Ireland)

🕒 Employment Type: Full-Time

💼 Level: Junior / Associate / Mid-Level

We’re looking for a skilled IT Support Engineer to provide technical assistance and ensure smooth IT operations across the organization. In this role, you’ll diagnose and resolve technical issues, maintain systems and networks, and support employees in a fully remote environment. This is an excellent opportunity to grow your IT career in a collaborative, technology-driven team.

• Provide technical support to internal users via chat, email, or ticketing systems.
• Diagnose and resolve hardware, software, and network issues promptly.
• Set up, configure, and maintain user accounts, devices, and applications.
• Monitor IT systems and ensure security, performance, and reliability.
• Maintain documentation, asset inventories, and IT procedures.
• Assist with onboarding new team members and deploying new technologies.
• Escalate complex issues to senior IT engineers when required.

• 1–4 years of experience in IT support, system administration, or helpdesk roles.
• Strong knowledge of Windows, macOS, and common enterprise applications.
• Familiarity with network troubleshooting, VPNs, and cloud tools (e.g., Microsoft 365, Google Workspace).
• Excellent problem-solving and communication skills.
• Ability to work independently in a remote environment.
• IT certifications (e.g., CompTIA A+, Network+, Microsoft, or Cisco) are a plus.
• Fluent in English.
• Based in Ireland with the legal right to work full-time.

• Fully remote position within Ireland.
• Exposure to modern IT tools, systems, and cloud infrastructure.
• Supportive and tech-forward work environment.
• Career development and certification support.
• Competitive compensation and benefits.