Remote Mid-Level Customer Success Engineer

Better Engineers. Better Results. BetterEngineer connects accomplished Software Engineers across the Americas with our portfolio of high-growth and newsworthy technology companies in the United States. Senior Engineers in the BetterEngineer network work remotely with some of the most interesting tech companies in the world. Join us today and experience a life where talent has no borders.

Job Description:

We are seeking a remote mid-level Customer Success Engineer to join a distributed team of senior engineers in the U.S. to deliver market-leading software solutions.

Key Responsibilities

● Guide new users through onboarding, setup, and best practices

● Document technical learnings, common patterns, and solutions derived from real customer interactions

● Transform lessons learned into clear, actionable knowledge for both internal teams and external users

● Create and maintain documentation, tutorials, and sample projects

● Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly

● Collaborate with engineering to debug production issues and prioritize fixes

● Help users architect scalable and efficient deployments using FriendliAI

● Lead customer-facing technical sessions, demos, and Q&As

Qualifications

● 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.)

● Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent

● Strong technical background in backend systems, cloud infrastructure, or AI tooling

● Excellent written and verbal communication skills

● Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain)

● Experience working with Kubernetes containers

● Experience working with APIs, CLI tools, and deployment workflows

● Ability to explain complex technical concepts clearly and concisely

Preferred Experience

● Strong technical writing skills with experience authoring user-facing or internal technical content

● Experience writing developer documentation or educational content

● Prior experience working with enterprise customers or managing technical escalations

● Contributions to developer communities or open source

● Familiarity with model serving platforms and inference workflows

● Hands-on experience building with agentic or autonomous AI frameworks