Senior Customer Project Manager - Telecommunications & IT

MSI Americas is a multinational with presence in 14 countries throughout America, trajectory in the Telecommunications & IT sector and the best work team, we believe in offering services and products that allow the humanized use of technology connecting it with society.

🔹 Role: Customer Project Manager - Grade 10

🌍 Location: Remote

Role Overview:

The Grade 10 Customer Project Manager leads medium to large, complex customer-facing projects across multiple accounts or business units. This role requires a strong experience leading B2B infrastructure, telecommunications, or cloud migration projects across multicultural environments.

Key Responsibilities:

• Manage complex, large-scale customer projects with multiple dependencies including financial, resource, and material requirements.

• Lead multiple simultaneous projects spanning various business and technology domains.

• Oversee all aspects of project management including scope, schedule, cost, quality, risk, and communications.

• Utilize JIRA extensively to manage and resolve project issues.

• Apply in-depth knowledge of networking (MPLS, SD WAN, VoIP), cloud infrastructure, and enterprise platforms to support project execution.

• Lead infrastructure migration projects, VAS platforms, security, and contact center implementations for enterprise clients.

• Manage high-budget initiatives across multiple regions (LatAm, EMEA, Caribbean), working closely with vendors and distributed teams.

• Act as the program leader, driving alignment with company strategy and ensuring team focus on critical success factors.

• Demonstrate strong leadership in managing large project teams and strategic account teams.

• Engage proactively with customers and Cisco stakeholders to ensure successful project planning and delivery.

• Identify gaps and collaborate with SVS engineers and business units to resolve complex issues.

Desired Qualifications:

• Bachelor's degree in business, technology, or related field required.

• Proven track record as a program or project manager in a large PMO or services organization.

• Experience in the telecommunications or cloud services industry preferred.

• Proven ability to manage vendor relationships, purchasing processes, and budget tracking.

• Experience leading infrastructure migration or platform rollout projects is a strong plus.

• Industry-recognized certifications such as PMP and Scrum/SAFe required.

• Deep understanding of PMBOK standards and Agile frameworks (Scrum, Scaled Agile).

• Proficient in MS Office Suite and project management software including Aha!, Quip, Microsoft SharePoint, Smartsheet, JIRA, or Rally.

• Excellent verbal and written communication skills essential.

• Strong technical background and experience deploying leading-edge technologies in complex commercial environments.