IT Support Specialist - Digital Health Software

IT Support Specialist (m/f/d) – Digital Health Software

Location: Eggenfelden, Germany (On-site)

Work Setup: 100% office-based, no home office

Contract: Fixed-term (2 years) → option for permanent

Hours: Full-time (40h/week) — part-time possible (80%)

Salary: €30,000 – €50,000 gross/year + :10% bonus

Languages: German C1+ required

Relocation Support: Yes — guaranteed (details below)

About The Company

A fast-growing software company in the digital healthcare & dental technology sector, offering modern IT solutions for dental practices across Germany.

Highlights:

• :14 employees + 5 external specialists
• Leading innovation in digital medical workflows
• Strong growth (ranked from #32 to #7 in Germany’s dental software industry)
• Modern office, ergonomic workspace, premium tech infrastructure
• Stable market, long-term business vision
  
  
  

Relocation Support

Full relocation assistance provided

One-time financial relocation payment (based on seniority)

Company helps with housing search

Move & payment after probation — flexibility during first months

Hotel/travel support during probation if needed

We don’t expect you to take risks.

You can relocate after confirming mutual fit during probation.

Once confirmed, we expect strong presence and integration into the team culture — no remote culture, no outsourcing, no anonymous agency work.

Role Overview

As part of the Technical Support Team, you will provide first-level support for dental practices using our digital health software platform.

Team: 3 support colleagues

Reports to: Management (flat hierarchy)

Vacancies: 3 openings — growth phase

Key Responsibilities

• Provide first-line support via phone & ticketing system
• Troubleshoot software & hardware components (TI, eGK readers, connectors)
• Document support cases accurately in CRM
• Ensure customer satisfaction & high resolution rates
• Collaborate with technical & product teams
• Contribute ideas to improve product & support processes
  
  
  

Requirements

Must-Have

• German C1+ (spoken & written)
• Completed IT training or technical degree
• 2–4 years experience in IT support or similar role
• Strong communication & documentation skills
  
  
  

Red Flags

• Below C1 German
• Seeking hybrid or remote roles
  
  
  

Ideal Personality

• Friendly and confident communicator
• Enjoys helping users by phone
• Precise in documentation
• Curious, proactive, and eager to grow with the team
  
  
  

Tech Stack & Knowledge

• Telematik-infrastruktur components
• Basic networking, firewall, hardware knowledge
• CRM & ticketing systems experience
  
  
  

What We Offer

• Growing digital health company with strong market momentum
• Modern office, premium hardware, excellent coffee
• Stability + startup-like energy & responsibility
• Deep learning and upskilling opportunities
• Direct contribution to healthcare digitalization in Germany
  
  
  

Success Metrics

• Customer satisfaction & problem resolution rate
• Support ticket handling speed & quality
  
  
  

Hiring Process

• 30-minute online interview
• On-site interview + real support shadowing
• Offer