Operations Manager

RCK Partners is specialist consultancy practice based in the City of London, specialising in innovation funding and tax relief. Since incorporation in 2020, we have quickly risen to market leading prominence and now firmly sit within the top providers in the industry. Our impact on the industry has gained recognition from the likes of former Chancellor of the Exchequer, Lord Philip Hammond, who now Chairs our Board of advisors, as well as numerous Tax Award nominations.

We are looking to recruit an Operations Manager on a 12-month FTC, covering maternity leave. As Operations Manager, you will be a highly organised, proactive and solutions-oriented professional. This role is central to ensuring our team operates in a well-supported and high-performing environment.

You will be creating a productive, efficient, and clean work environment. You will be responsible for managing vendor relationships, and serving as a key point of contact for internal staff and visitors alike.

This isn’t a role in which you’ll be doing the same tasks daily, so we need someone that is comfortable mixing things up on short notice. A 5-day office presence is non-negotiable to ensure a consistent service level. Part-time arrangements will be considered, provided a five-day presence in the office.

Key Responsibilities:

• Serve as the first point of contact for all visitors and employees for operational matters.
• Maintain a welcoming, professional reception and office environment.
• Manage the ordering of office supplies and kitchen provisions as well as coordinating office repairs, improvements, or renovation works.
• Liaise with our outsourced IT provider and provide on-site IT support where possible.
• Coordinate workstation installations and oversee office layouts and desk allocations.
• Organise internal events (e.g., socials, town halls, offsites, board meetings) and manage the office events calendar.
• Assist in the running of external facing events as required by the Sales and Marketing teams.
• Assist office relocation plan.
• Provide general and financial administrative assistance to departments as required.
• Administrative day-to-day support if and when needed.
• Oversee the ongoing maintenance, cleanliness, and functionality of the office.
• Manage vendor and supplier relationships, including cleaners, landlords, and maintenance contractors.
• Ensure all facilities-related issues are resolved in a timely and cost-effective manner.
• Develop and manage the office/facilities budget, identify opportunities for cost savings and efficiency improvements.
• Implement and maintain appropriate security procedures and ensure compliance with health and safety legislation, including risk assessments and training.

Experience Required:

• Able to demonstrate integrity in all interactions and remain effective when working with ambiguity and uncertainty.
• Proven experience as an Office Manager, Executive Assistant, or Facilities Manager in a high-expectation professional services, banking, PE environment.
• Strong organisational and multitasking skills with the ability to manage competing priorities while able to maintain excellent attention to detail.
• Exceptional communication, interpersonal and numerical skills.
• High level of discretion and professionalism when handling confidential matters.
• Confident using Microsoft Office (Outlook, Word, Excel, PowerPoint), Xero, Salesforce; familiarity with basic IT troubleshooting preferred.
• Strong knowledge of facilities and health & safety compliance requirements.
• A positive, can-do attitude with the initiative to anticipate needs and drive solutions independently.
• Ideally, prior experience in organising office relocation.

At RCK Partners, we ensure that our people are compensated well for the work they do, which includes a highly competitive benefits package:

Benefits:

• 5% employer-based Pension contribution on auto-enrolment basis
• Private Medical Cover via BUPA
• Income Protection
• Life Assurance
• An expansive benefits window, with the flexibility to add additional benefits throughout the year
• 2 x days volunteering per annum